I've been working with this project for a while, now all of a sudden my narrations are mixed up on several slides. They are correct in the timeline but I guess Storyline is disregarding the timeline...
Sorry for the issues, Kathy. If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so our support team can assist you further.
Hi, Madison -- As this thread is a bit older, I think it might be best if we can take a look at your source file or .story itself to see if we are able to reproduce the error you are seeing.
Unfortunately, yet fortunately, I was able to fix the files. So although my project is okay, I can't reproduce the issue right now.
What I had to do was: Open each audio file that was having an error in the published file, using the audio editor. It would oddly play incorrectly when playing from the main timeline, but would play correct in the audio editor. So I would open each file, then do nothing but save and close the editor.
Weirdly enough, this seemed to fix the slides that I was having issues on... which was about 5 out of 40 screens.
Thanks, Madison, for sharing the workaround you discovered, as it may help others in the future who come to this thread seeking assistance. If you find you need more help, please go ahead and share your file!
I'm having the same problem. Except the audio file disappeared from the slide where it belongs and is mysteriously playing on a different slide over the audio that belongs there. I tried opening the audio file and saving, and that didn't work. Any new info since this original post?
I'm having this same, quite unexpected problem. In Preview and Published output, audio from other slides are playing on a slide yet the audio on the timeline is correct. Come on! Who needs this problem at a late hour on the eve of a deadline? Sorry for getting fired up but this problem was reported 5 years ago and reported again 2 years go. Why hasn't this bug been fixed?
Oh no, so sorry that's happening! I know you're working on a deadline, so I want to help you get this sorted out as soon as possible.
Can you share your .story project file with me? Even a few sample slides will do. Also, let me know what version of Storyline you used to build the file. Thanks!
I've got this problem as well. I will go through and open all of the wrong audio, but in my case there are about 40 or 50 slides of a 187 slide project that are previewing and publishing wrong. (The correct audio is on the timeline, but different slide's audio is being played in the preview/published project) I would have liked to be done with this project by now...
To chime in here i'm experiencing the same issue. There is no rhyme or reason to it. It cannot be duplicated on call but it randomly happens and once it does the only two work around's are either removed the audio file which is correct by the way and replacing it or open in the editor and then saving without doing anything. I've found this bug in both SL 2 and 3 so its transferred over. I'm on a windows 10 PC latest version. Hope this helps your developers. This needs to be fixed for sure. Huge time waster.
I'm really sorry this is happening to you. It can be a challenge to nail down a bug that cannot be duplicated and that happens randomly, but we will certainly do our best to test this thoroughly. If you don't mind sharing a copy of your file with us for testing, you can send it along right here.
I took a look and don't see that we've gotten files from Graham or Michele, so sadly it doesn't seem we've narrowed this one down to what's happening. If you'd like to share some files with the team, we'd be happy to test those!
I actually had this happen on another project and tried to send it. I diverted my workflow just enough to load the project here, and just to double-check went and opened the audio file, republished, and tested to see that actually works (it does). And in the meantime, this site crashed and I no longer have the not-working version (it doesn't look like it sent). If I get another instance of this happening, i'll try to send it to support. But it's a difficult problem to recreate because it doesn't always happen.
Sorry to hear that Michele, but thanks for trying to get it to us so that we could take a look. As you mentioned, you can certainly share directly with our team here when you can.
Thanks for keeping us in the loop, Julie! I took a peek at your case this morning and saw that my teammate, Ryan, connected this behavior to a recent issue where videos would sometimes play on the wrong slides in the HTML5 output.
You're spot-on that this was fixed in the latest Storyline 360 update. Glad to hear you're up and running, and we're here if you need anything else!
I've had the problem again, and was able to upload both the published file in which the problem is occurring for sure on slide 2 and 3 (I didn't keep reviewing). I also uploaded the Story file for the team to troubleshoot. Thanks!
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Sorry for the issues, Kathy. If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so our support team can assist you further.
Thanks!
This is happening to me as well... What gives? Any solution? I have had this happen to a few different projects.
Hi, Madison -- As this thread is a bit older, I think it might be best if we can take a look at your source file or .story itself to see if we are able to reproduce the error you are seeing.
I also wanted to add that you might find it helpful to take a look at the troubleshooting steps listed here to see if you find improvement, and also the repair steps in #2. Please let us know if that helps!
Unfortunately, yet fortunately, I was able to fix the files. So although my project is okay, I can't reproduce the issue right now.
What I had to do was: Open each audio file that was having an error in the published file, using the audio editor. It would oddly play incorrectly when playing from the main timeline, but would play correct in the audio editor. So I would open each file, then do nothing but save and close the editor.
Weirdly enough, this seemed to fix the slides that I was having issues on... which was about 5 out of 40 screens.
Thanks, Madison, for sharing the workaround you discovered, as it may help others in the future who come to this thread seeking assistance. If you find you need more help, please go ahead and share your file!
I'm having the same problem. Except the audio file disappeared from the slide where it belongs and is mysteriously playing on a different slide over the audio that belongs there. I tried opening the audio file and saving, and that didn't work. Any new info since this original post?
Update - the ghost audio somehow got into the slide master. But was only playing on one slide.
Interesting find, Stephanie! So after removing the audio from the slide master, is everything working correctly now?
I'm having this same, quite unexpected problem. In Preview and Published output, audio from other slides are playing on a slide yet the audio on the timeline is correct. Come on! Who needs this problem at a late hour on the eve of a deadline? Sorry for getting fired up but this problem was reported 5 years ago and reported again 2 years go. Why hasn't this bug been fixed?
Oh no, so sorry that's happening! I know you're working on a deadline, so I want to help you get this sorted out as soon as possible.
Can you share your .story project file with me? Even a few sample slides will do. Also, let me know what version of Storyline you used to build the file. Thanks!
I've got this problem as well. I will go through and open all of the wrong audio, but in my case there are about 40 or 50 slides of a 187 slide project that are previewing and publishing wrong. (The correct audio is on the timeline, but different slide's audio is being played in the preview/published project) I would have liked to be done with this project by now...
Yikes, so sorry that's happening, Michele! What version of Storyline did you use to create the course?
Could you share your file with our team here and let us know a few of the slides that are giving you trouble? We're here to help!
To chime in here i'm experiencing the same issue. There is no rhyme or reason to it. It cannot be duplicated on call but it randomly happens and once it does the only two work around's are either removed the audio file which is correct by the way and replacing it or open in the editor and then saving without doing anything. I've found this bug in both SL 2 and 3 so its transferred over. I'm on a windows 10 PC latest version. Hope this helps your developers. This needs to be fixed for sure. Huge time waster.
Hi Graham,
I'm really sorry this is happening to you. It can be a challenge to nail down a bug that cannot be duplicated and that happens randomly, but we will certainly do our best to test this thoroughly. If you don't mind sharing a copy of your file with us for testing, you can send it along right here.
5 years later...any word on a fix for this, staff? Looks like several users have already provided you copies of their files.
Hi Kenneth,
I took a look and don't see that we've gotten files from Graham or Michele, so sadly it doesn't seem we've narrowed this one down to what's happening. If you'd like to share some files with the team, we'd be happy to test those!
I actually had this happen on another project and tried to send it. I diverted my workflow just enough to load the project here, and just to double-check went and opened the audio file, republished, and tested to see that actually works (it does). And in the meantime, this site crashed and I no longer have the not-working version (it doesn't look like it sent). If I get another instance of this happening, i'll try to send it to support. But it's a difficult problem to recreate because it doesn't always happen.
Sorry to hear that Michele, but thanks for trying to get it to us so that we could take a look. As you mentioned, you can certainly share directly with our team here when you can.
I am also having the same issue. Audio from slide 4 playing on slides 1 and 2. Shared .story with Articulate Team for review.
Thanks so much for reaching out to our team directly Julie :)
I saw an update was available after this post, updated, and this seemed to do the trick. Hopefully the old broken file will help you engineers.
Thanks for keeping us in the loop, Julie! I took a peek at your case this morning and saw that my teammate, Ryan, connected this behavior to a recent issue where videos would sometimes play on the wrong slides in the HTML5 output.
You're spot-on that this was fixed in the latest Storyline 360 update. Glad to hear you're up and running, and we're here if you need anything else!
I've had the problem again, and was able to upload both the published file in which the problem is occurring for sure on slide 2 and 3 (I didn't keep reviewing). I also uploaded the Story file for the team to troubleshoot. Thanks!
Oh no, Michele! Sorry to hear that you've run into an issue again, but reaching out to the support team so they could take a look was a perfect idea.
You should be hearing from someone soon.
No worries! Now I know the solution is to open the audio and play a little and save it. It's a pain, but it does as a work around.