Wrong Fonts, Missing Letters when published as HTML 5 and viewed in IE

Jan 17, 2019

Alison Coops
By Alison Coops

As we get closer to the day Flash goes away, I occasionally try to publish courses as HTML5 with Flash backup instead of Flash with HTML5 backup.  When I do, and people try to view it in Internet Explorer, they see it in a different font (not a big deal) but there are letters missing.  I found this article: https://articulate.com/support/article/Learners-See-the-Wrong-Font-or-Missing-Letters-in-Internet-Explorer.  We're encountering this in our Test LMS which is included as a Trusted site in Internet Explorer.  The article makes it sound like adding it as a trusted site (where font downloads are allowed) will solve the problem, but it doesn't.

3 Replies
Ashley Terwilliger-Pollard
5 years ago01/18/19 at 5:24 pm (UTC)

Hi Alison,

If the font download is enabled for trusted sites, and the LMS was added following the directions below, it should be displaying normally. 

  1. In Internet Explorer, click the gear icon or the Tools menu, then choose Internet options.
  2. When the Internet Options window appears, select the Security tab, choose the Trusted sites zone, and click Sites.
  3. Enter the website where your e-learning content is hosted, then click Add to add it to the list. Trusted websites must start with https://—for example, https://articulate.com.
  4. Click Close, then click OK to save your changes.
  5. Close and reopen Internet Explorer.

If that's still not working on your end, you'll want to instruct learners to use another browser, such as Chrome. 

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