You are offline. Trying to reconnect... message when viewing course on LMS

Dec 15, 2022

Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their progress and making them start over.

Has anyone seen this before and know where the issue might be?

Thanks,
Deanna

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Pinned Reply

Kelly Auner
Staff

12 months ago05/30/23 at 1:23 pm (UTC)

Hi, everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!

One enhancement we’ve included:

The lost connectivity alert is now optional. Turn it on in the player properties.

To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

101 Replies

Jürgen Schoenemeyer

13 days ago05/07/24 at 3:52 pm (UTC)

you can deactivate the 'Lost Connectivity Alert'

but if this error message is true and the connection from the client to moodle is boken and moodle don't responds, the deactivation of the error message will not solve the problem

perhaps the lms admin should first proof the log files on moodle