Zip file is asking for a password

Jun 06, 2013

I have a project that I created in Storyline with a few articulate engage files.  I had successfully posted this course to our LMS and was asked to make a very small edit.  I have made the edit and saved the revised course. I zipped the file and when I try to extract the files to test the course, I receive a prompt asking for passwords for files.  I have never seen this before.  If I click "skip file" another comes up and then another.  I never set any passwords so I'm not sure how to fix this.

3 Replies
Peter Anderson

Hmm, that's the first of heard of something like that happening. You're following these basic rules, yeah?

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

Any chance you'd be able to send us the .story file so we could check it on our end? 

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