Zoom issue in converted files from SL2 to SL3

Hi Inga, 

unfortunately I am not replying to offer a solution but to highlight that I have also had this problem. Like yourself, I use the zoom feature from the beginning of a slide to avoid repeating the action of zooming in. 

I fear this could be an oversight in Storyline 3 as I regularly used this feature in Storyline 2. In fact I feel it is a crucial element in making the edited recordings appear seamless when published.

I hope somebody can offer advice on this...

Bryan

Hi Bryan - 

Thanks for the support - perhaps the more voices, the quicker a solution will arise!!  I really loved this feature and the way you could make it seamless.  Have you noticed any other quirks?  I haven't yet....

That's all I have noticed this far. I have submitted a case to the support team and referenced this thread so hopefully we hear something soon.

Thanks for reaching out to our team Bryan and keeping the community updated as well.

I submitted a case as well, so that's 2!

Hey Inga!

Thanks for letting us know you submitted a case. If you'd like to share your case number here, I'll be happy to follow along with it too. 🙂

I couldn’t find my original case number, so I did another one – the number is: 01156500. Really appreciate it, love this feature and really need it back!!!!!

Thanks for letting us know, Inga! Your case has been escalated and one of our Support Engineers will be in touch soon to dig in deeper here.

Same issue!

Continuous Zoom in effect when moving between slides doesn't work in SL 360 :(

this is very frustrating since I cannot continue with the zoom from where I left off in the previous slide.

following waiting for good news of a fix.

thanks.

Sorry you're running into this, Sharon! This issue is a priority for us, and you're in the right place to stay updated on this bug's progress. We'll notify you as soon as a fix is released!

Hi Sharon,

We just released another update for Storyline 360, and it includes a fix for the issue where zoom regions didn't work correctly in HTML5 output.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

We're still working on rolling out a fix for Storyline 3 as well, and we'll keep everyone posted as soon as it's available. 

Let me know if you have any questions!

Hi Alyssa,

I was delighted when this issue was fixed.

However today, when I updated my Storyline 360, the issues has returned! I have a course in the very final edits stage and have promised it delivered by tomorrow, however now half of my screens jump at the start.  Please get the tech team to fix this ASAP.

Thanks,

Bryan

Hi Bryan,

Sounds like you updated prior to our newest update today. Take a look at the release notes here, and you can install the latest update from the Articulate 360 desktop tray application by clicking Update.

Based on your description, it sounds like you're running into a different issue, so let me update that report with this thread.

Updating to add - Can you clarify your Storyline version? I've seen Storyline 3 and Storyline 360 in this thread. Thanks so much!

Hi Leslie,

I am using Storyline 360. I have updated again today.

The issue I am having actually seems to be in the preview. When I preview a scene, if there is a zoom at the startof a slide, the zoom jumps at the start of each new slide. However when I published it, the zoom did not jump.

This is good as the published version appears unaffected but it is a nuisance when previewing and testing.

thanks

Thanks for clarifying Bryan.

Hi Leslie,

I was mistaken with my last message. The issue remains when published and has cost me a lot of time today at work. It seems that any content pusblished with the html5 option contains the zoom issue. Only when I publish with flash only does the content play correctly. Can you please have this issue corrected as it worked fine up until a few weeks ago.

Thanks.

Hey Bryan,

Thanks for popping back in to share an update. As I mentioned previously, we do have an open issue that sounds similar to what you are experiencing.

Would you be able to share a .story file as we investigate this? 

Hi Leslie,

I have attached a small file that contains the issue.

I submitted a case when I first noticed this issue for Storyline 3 (Case #01155257). 

I recently received a reply from Ryan to explain that this issue is fixed on SL3.

Fixed: Zoom regions wouldn't work in HTML5 output when they were set to start at the beginning of slides, and they wouldn't always return to their initial states when revisiting slides.

Unfortunately, I currently use SL360. The issue also occurred on 360 when I submited the case and was subsequently fixed. However after the last update it had returned.

Thanks for your help. This is a major issue for us.
Bryan

Thanks for reaching out to the support team with additional details and sharing your .story file Bryan. 

I've updated the current report as well.