Zoom regions not functioning

Hi Traci, sorry you're running into trouble with your zoom regions! I can help you figure this out. Can you tell me a bit more about your file?

• What version of Storyline are you using?
• Is the file saved to your local hard drive? 
• Does the same thing happen in a new Storyline file, or just this one in particular?
• Where are you hosting the output after the file is published?

Hi Alyssa, Thanks!

So this is what I have discovered. 

Storyline 360 or SL3. Both cause the issue in the HTML5 ouput. 

The file is saved locally. I can see the issue in the preview, local publish, and 360 review site publish outputs. This only happens in the HTML 5 output. Flash works fine. 

It happens with any new files and the current one I'm working on. I haven't dared to open up an older file that was working correctly in the past. 

In testing I've discovered that if the zoom region is for the full slide, it doesn't show at all in the output. If the zoom region is for the partial timeline, the screen shows the full slide then jumps to the zoom and looks glitch. 

This only happens in the HTML 5 output. 

I'm troubleshooting as much as I can because I'm on a deadline for a client. I've asked two other storyline users to test. One is experiencing the same issue. Another is not. I can view the files published by the user who is not experiencing the issue and the outputs look fine on my computer. 

I submitted a small portion of my initial file with a ticket yesterday. 

Let me know if there is any other info you need. 

Thanks!

Traci

Thanks for those details, Tracy, and good idea to open a support case. Do you happen to have your case number handy? I'd like to have a look at what our engineers have tested so far. 

Hi Alyssa, It's #01147729.

The engineer said that he can replicate the issue, and has noted it a possible bug and things are sent off to QA. 

Thanks, Tracy. I do see that Miker brought this issue up with our QA team so we can begin looking at next steps. 

I've tagged this thread to be updated as soon as we get more information. Thanks again for bringing this up to us, and I'm sorry it's slowing you down!

I'm experiencing the same issue. I look forward to an update on what's happening. Thanks!

Great news everyone! 

We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here. 

The item you'll be interested in is:

Fixed: Zoom regions wouldn't work in HTML5 output when they were set to start at the beginning of slides, and they caused test-mode screen recordings with hotspots to fail.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Also, be sure to check out Arlyn's video and visit our What’s New page!

Hi all,

The issue where zoom regions wouldn't work in HTML5 output if they were less than a second in duration, and they wouldn't always return to their initial states when revisiting slides was also fixed in the update to Articulate 360 released this morning. You can follow the same steps above to update. 

Hi All, 

Is this broken again? It was fine for a while, but I upgraded today, and now my slides with zoom regions that start at the beginning all have a weird jump at the start. It doesn't even jump. It just starts at full screen and then there is a quick flash to the zoom region. 

Hi Crystal! Thanks! You're right. I can't replicate this on a new file. But on all the files I'm in the middle of (started before I did the upgrade) I'm getting the jumps. I tried deleting out and adding new zoom regions. I have a set of 6 or so large software demo modules that are working through reviews that now have this issue. Is there a fix?

Here is what I see on a current file with a zoom region inserted previously. 

https://360.articulate.com/review/content/23fef694-c4b5-48f6-bf0c-711d70ff32d0/review