Considering a new Project

Hi everyone, I'm new on here and I'm not experience in developing eLearning courses, but I have been tasked with looking at the viability of delivering a traditional face to face training course, as an online eLearning course.

Preparing and delivering the course content I can appreciate is relatively straightforward and something which we would look to outsource, but this will be an 'accredited' course and so it will need to have robust mechanisms built in that can be used to help demonstrate that it is not being abused and that the person taking the course is the registered candidate - this is the bit I'm having a problem getting my head around as to how we can demonstrate or record this.

So before we can even consider starting this project, I need to be able to demonstrate to my own management team, that this is achievable, but unfortunately I have no idea how to approach this..................

I'm sure others must have come up against this in the past and I'd therefore appreciate it if anyone is able to offer me any pointers or assistance as to how or what measures would be needed to enable us to demonstrate compliance in this respect.

Thanks in advance

6 Replies
Adele Sommers

Hello, Oliver!

Is your question related to how to manage a candidate's enrollment and progress in your course via a learning management system (LMS)? 

If so, you might want to a look at the other threads on LMS questions and concerns (here's a master list of several):

https://community.articulate.com/articles/forums-compilation-learning-management-systems-lms

Oliver W

Hi Adele/Walter

Thanks for your quick replies, but no its not about managing the candidates enrolment/progress, it's more to do with being able to able to demonstrate to third party accreditation bodies that if Candidate A has been enrolled, that it actually is Candidate A doing the training, rather than Candidate X or someone who is not even enrolled on the training scheme.

I was thinking along the lines of maybe a photo being captured from a webcam or something maybe to do with IP addresses etc????

Not sure if that makes it any clearer or not??

But basically we want to be able to demonstrate that the person who is sat in front of the computer doing the course, is the same person as has been registered.

Darren D

In a previous role we had a similar issue to try and deal with. I suppose we can term the issue as "proctoring" assessments correct? In other words trying to simulate an experience online where the identify of the user is monitored by something reliable (in real life it's another person) who ensures you are who your online avatar says you are.

It's a very difficult thing to nail down, and I'm not even sure if it is possible to be 100% with any online solution, but here are some thoughts our team came up with:

1. Be preemptive, in other words, you can do a lot by having a well designed exam/assessment in place that tests the user on things they could really only understand if they had attended/viewed the content or have actually completed the assignments. While this doesn't validate a user ID per say, it does ensure that at least the person actually took the class and has went through the material.

2. You could potentially use a webcam to record the session and have the user constantly on screen. It won't stop someone from pretend to be someone else, but it will help to make sure they aren't cheating in any other fashion.

3. Set up a test site in various locations where students will be completing the course. They have to physically go to the site and there will be a live human on the other end who actually proctors the assessment. This is not as cost effective but it accomplishes the goals for the most part.

I hope this helps.

 

Julie Stelter

I do a lot of designing for accreditation training and hear this a lot. There is not a fool-proof method of designing elearning that will ensure the person taking the test is indeed the one earning the credit. There are however some best practices that can help ensure this.

ANSI accreditation does not require a webcam but rather a unique login to the course and then a unique login access to the assessment after taking the eLearning course. At the slide level, you can also hide the next button and restrict the menu navigation to ensure the learner goes through the entire course.

Most accrediting bodies have an ethics clause and so if someone were to cheat, they can be sanctioned. 

In order for people to act professionally, you need to treat them professionally. Making excessive requests that cost them more, take longer and only apply to the cheaters is not a great way to build a professional relationship.

Please give me a call at 262-385-1494 or email me at julie@waldengroup.net to discuss the requirements of your accrediting agency. We can brainstorm some ideas to propose to your management team.

 

Matthew Bibby

I create training for a highly regulated industry that has multiple accreditation bodies that need to be happy before a course can be delivered.

Up until recently, this industry hasn't allowed ANY elearning due to concerns such as these - but thankfully that is starting to change now.

We capture and look at a lot of information and manually grade assessment so that we can flag activity that looks suspicious (and after doing this for a while, you'll notice patterns).

What really helped satisfy the governing bodies, was that we require sign off from the learner's manager confirming that the individual was the one to complete the training. Due to the nature of this industry, there are very real implications for them if they are caught lying about this.

We also have the opportunity to deliver some face to face training in these organizations. While there, we could retest people we flagged earlier (or at random) and if they aren't competent, then we'd speak to their manager and require that the individual recompletes the training in question.

It's not a perfect system and as Julie mentions it is important to treat people as professionals, but hopefully this will give you some ideas. If you have any questions or require more information on how we approach things, let me know.