e-learn strategies?

Hi all,

I want to discuss how some of you may be asked by your managers to come up with startegy to make your products better. I am new at my job and want to proactively coem up with some startegy and solutions.

I am in the heathcare industry and we use Intralearn XE as our LMS. Does anyone here use it, I can get valuable info from you if any of you does use it.

Now, if I need to partner with other companies who offer complaince or any medical related courses for doctors, nurses, ambulance services, thier risk managers, HR dept etc. Where should I start looking.

Has anyone partnered with other companies and allowed them to host their courses on your LMS, thereby expanding your E-learn catalog and getting a service fees from them to use your LMS.

Anyone deal with CME accedation courses or partnered with companies who provide accedition.

These courses are not to offer our internal staff but our external client.

Also, I have come to learn that in the past when my department has sent out surveys  to these individual doctors nurses who take our course to get CME certificates, They have found that most doctors and nurses first are not motivated to take these course to learn but see it as one more thing they need to do to get certificate. Also, to improve product how can I create a survey tto get their feedback where they would actually respond. In the past we had very little response to these surveys.

if you have to deal with these kind of costomers do you partner with your marketing group and offer discounts or any other benefits that would make them spend that 5-10 min to complete the survey.

2 Replies
Eric Nalian

Hey Sid,

I can answer a few of your questions...

Has anyone partnered with other companies and allowed them to host their courses on your LMS, thereby expanding your E-learn catalog and getting a service fees from them to use your LMS.

  • We use a few vendors for additional courses to fill a gap in our course catalog.  As far as course development, our corporate 'University' is fairly new (about 1.5 years old), and we are currently focusing on development mostly operational courses.  We use vendors to fill in the gap with some safety, leadership, communication, etc... courses.'

Also, I have come to learn that in the past when my department has sent out surveys  to these individual doctors nurses who take our course to get CME certificates, They have found that most doctors and nurses first are not motivated to take these course to learn but see it as one more thing they need to do to get certificate. Also, to improve product how can I create a survey tto get their feedback where they would actually respond. In the past we had very little response to these surveys.

  • I do not know how this happened, but we have about a 90%+ return rate on our course surveys
  • We try to keep our surveys as short as possible while getting the most possible information out of them - They are currently at 7 questions.
  • We let our people know up front that their opinion really matters with the surveys, and if they request changes/updates/complaints they are addressed and that has made people more willing to fill out the surveys.
  • Some questions we ask:
  1. I will be able to use the skills taught in this course in my role.
  2. I intend to use the skills taught in this course in my role.
  3. I will have the opportunity to use the skills taught in this course in my role.
  • We use a 4 point rating scale which forces people to have an opinon.
samantha davies

Hi Sid,

I am a midwife and e-learning developer. I cant help with the LMS but can add some insight with the survey issue. Nurses, Doctors etc are time strapped. There are little opportunities in our working day especially if you are working in a clinical area to sit down and complete an e-learning course. As a nurse + midwife I am required to do 40 hours of education a year to re-register - many of us have over 20+ years experience in our field - that is not to say that there is nothing left to learn - but finding resources can prove tedious, time consuming, costly and no-one likes to spend all of  their leisure time doing work related activities. Suprisingly a great number of these hours are taken up with compulsory annual courses. Traditionally education in health care has been face to face - we love to talk, exchange ideas, complain etc, many are older and have not been brought up with technology, we also love to ask questions and get instant feedback. Elearning for this group needs to be quick and easy to find and a way to refresh and update our knowledge. Ask people what they want.

So to the survey - Dont give people the certificate until they have finished the survey - we also love certificates, they are valuable as  a record of our continuing professional development and are required for performance review. Rewards, discounts ect maybe but it all comes down to time and lack there of.

Dont know if any of this helps, but hope it gives you some insight into the working mind of health care staff.