Flash driven failure

Hi Jennifer,

Have you checked out Storyline yet (See This Blog for more info) - It is currently in Beta, and if you ask the lovely folks at Articulate, they can get you into the Beta Group.  Storyline is going to be able to publish to HTML 5 (Yay!! No Flash!!)

As far as the other issues you are experiencing, could it be your LMS, or how you are publishing your files?

Flash works perfectly well on Macs, it is only iOS devices that cannot use flash

Hi Eric,

Thanks for replying.  I have already applied and asked for the beta version and got NO response. Any other ways we can sweet talk Articulate into helping us out?

As for the LMS, there were no problems until a couple of weeks ago and now Articulate crashes ALL the time and my users are contacting me with complaints.

Hi, Jennifer:

I would cast a suspicious eye on your LMS, particularly if there was some sort of LMS update a couple of weeks ago.

I run into this all the time: our LMS vendor will update their course player, which wreaks havoc with the Articulate courses that I've had up for awhile.  It's usually a quick fix: a setting in the LMS course record or call to tech support, who discover a slight technical glitch in the LMS, but it's never been the course itself.  The published output, if it worked once, doesn't change once it's uploaded.  The LMS code, on the other hand, is probably updated regularly, and is most likely the culprit.

In any event, I would definitely submit a case before spending the time and money to migrate to an unfamiliar authoring tool.  When you add up the costs of learning Captivate and migrating existing courses, you may be better off waiting to see if HTML5 output comes to Articulate Studio.

Jennifer as a techie I'll tell you that things just don't all the sudden start happening within software. There generally is a cause to the issue and it could be an issue with a recent update to the LMS, Flash or an OS patch that was applied. Based on Brian's post the LMS player may be the culprit. If you did not make any changes to Articulate, i.e. no patches installed, and there were no recent patches applied to the OS  then you have to ask yourself what else could have been changed? The LMS? I would do a search on the LMS's website to see what recent patches were applied and also look at your Mac OS see if there was a recent patch installed. I'm with Brian. I would open a ticket with the LMS and also with Articulate to see if they could have seen this issue. You can migrate to Captivate but then you will have to redesign all your course content which takes time and if I'm not mistaken, Captivate is the sister product of Flash which means the issues you are running into on Articulate my also occur with Captivate.