LMS reporting incorrectly

Mar 08, 2020

Rinnai America
By Rinnai America

Hello everyone.

I created a course that is just a test... a series of questions.  Some of the questions (slides 16 - 29) are freeform questions.  I created a timer and am assigning points.  The longer it takes to answer the question, the fewer points you can get.  I believe my problem is that because of how I am trying to display the points (score) on the results slide, it is affecting how it is reported to the LMS.  Even though the learner may not accumulate enough points, my LMS still reports as "completed".

I am wondering if it is possible to report correctly with what I am trying to accomplish.  I appreciate any help.

Terry

3 Replies
Allison LaMotte
4 years ago03/09/20 at 4:39 pm (UTC)

Hi Terry,

I’m sorry that you’re having some trouble here.

Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?

That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.

If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.

If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.

In the meantime, if there's anything else I can do to help, please let me know!

This discussion is closed. You can start a new discussion or contact Articulate Support.