Looking for ideas for a troubleshooting section

Good afternoon Sean,

My immediate thoughts -

+ The callout from your presenter could be changed

+ Design of boxes for your answers to provide some separation and clarity of decisions

+ Perhaps the use of a tech orientated background to make the pages 'pop' a little more.

The aims of your project will help this, are you controlled by an organisations branding? If you've got some more details behind the project it will help with any decisions that can be made regarding the style/design.

Hi Joshua,

Thanks for your comments.

I work for Epson and this section is part of much larger project to help our customers when installing Wi-Fi enabled printers. I just carried the design on from the rest of the project which has bigger screen shots etc.

It will be an interactive branching file that will be available on my company's website when its finished, the aim is to try and support customers trying to understand Wi-Fi setup. This will be a tool to help customers through each step of the software installation and then they would end up in the troubleshooting section if they cant install the software.

I am happy for this section to have a different style I like the ideas you have given especially the tech background I just have trouble sourcing free images on this type of content.

Sean.

You might gain some inspiration from these examples by JellyVision:

http://www.jellyvision.com/work/

They call their pattern interactive conversation. Pretty slick but relies on humor and non-technical writing styles. 

Thanks Steve,

I have to say I like the Jelly vision style not sure I have the ability to does this at the moment but I might be able to get some ideas.

It's amazing to see some of the great things people are making to help train/deliver information to people.

Thanks again,

Sean.

Hi Sean

There are a couple of things that jump out at me initially:

1.  The 12 Steps at the top - to me, if I was your average consumer with little Tech knowledge, would scare the life out of me and it was the first thing that popped out at me.  Its good to have a progress indicator but maybe change it to a percentage or just a graphical progression (i.e. a bar that fills up)

2.  The overall look and feel - do you have any brand guidelines to follow from Epson?  It would be good to keep these in mind if its going to be published on the website.  Looking at the website it has quite a clean simple layout so would it be good to follow a similar kind of principle?  Bold colours but simple design?

Thats just my 2 pennies worth anyway.  I actually look after training for the tech support side of a very large UK telecoms company so this kind of thing is right up my street and is what I do on a daily basis (although the audience is internal not external).  Feel free to drop me a message if you want to bounce any ideas.

Dave