Same course, same question, different results?
Jul 03, 2018
I have a course loaded on SuccessFactors which was delivered to thousands of employees this morning. It was thoroughly tested before deployment from within the LMS and in Chrome and IE. The activity has two drop targets, and some drop objects appearing one at a time. It is allowing two attempts, per drop item, first incorrect shows try again feedback, then they get correct/incorrect feedback.
The problem we are having is that we have a few people who receive the try again layer regardless of which drop target they are dropping the first drop object on. I've observed what they are doing, and they are dropping completely inside the correct drop target. We have 140 successful completions a few hours after assigning it to everyone, so are quite baffled why these four people are getting a different behaviour..
Any thoughts? Things we might be able to check?