Still having audio cut-off at the start of slides in Storyline 360

I have read a past thread on this issue but the solutions don't seem to apply to me. I simply have sound cut off as a large number of slides start only to start playing a few seconds later. The audio is on the base layer. I can scroll back, restart, and have the sound start again from the top of the slide but I would really like it to start when it's suppose to - the first time the slide plays.

I have the latest version of AS 360 so I'm at a loss as to what to do next! I am testing it now on the LMS and the problem is more prominent than if I uploaded it to AS 360. It happens on AS 360 but not as often. 

Any new thoughts on this glitch? Things I can try. Unfortunately this project is due quite soon. 

Janelle

2 Replies