Forum Discussion
24 January Update: Text Box Size and Position Changed in Project
Hi-
Just installed the 24 January update, Build 3.72.29654.0. I opened up a project I saved yesterday and all of text box sizes have changed (smaller), and one has shifted position to the right.
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Finally I solved my problem. With version 3.72 Storyline installs new font versions and updates e. g. Open Sans from 1.1 to 3.0. This should be the reason for different font sizes and line spacing.
After the Storyline downgrade the new font versions remain and cause the same problems in Storyline 3.71. After deinstalling the updated fonts and reinstalling Storyline 3.71 it works again as expected.
I assume Storyline 3.72 crashed on my system and displayed empty slides because after the update different versions of the same font family were present.
In the Windows font manager you can check your font versions and perhabs find the fonts which cause problems.
I was just looking at that! And I was just trying to install 3.71 (installation failed 2 times).
It sounds like you're recommending this:
- Uninstall 3.72
- Uninstall the updated fonts
- Install 3.71
Yes?
Yes, these are the steps that worked for me. With v3.71 Storyline installs the former font versions again.
Hi Michael,
Are you able to send us a copy of your Update 71 (fixed) version of your file? If you prefer to do this privately, you can send it to us via our support page here.
Our team would like to get our hands on some real-world use cases and investigate further.
All the best,
Michael Marcos
Customer Support Product LiaisonHi Michael, there isn't any fixed file because I didn't save the file with Storyline 3.72. I opened the file in v3.72 and the system crashed. After the downgrade to v3.71 the same file was displayd wrongly because of the updated font Open Sans. After removing the font and reinstalling v3.71 everything was o.k. again. So it's the same file before and after the update and all downgrades without any changes.
It wasn't a problem with the file but with the fonts that are installed with Storyline 3.72.
