Forum Discussion
64-Bit Storyline 360
Is there a way to access a 64-bit version of Storyline 360? I noticed what I have installed through the 360 suite is only 32-bit and I'm finding that I may be reaching a ceiling with performance while developing my courses. I click on pretty much anything in the app and have to wait a full second before Storyline 360 responds. This has slowed my production down significantly. I was wondering if there's a way to get a 64-bit version or if anyone is having a similar issue.
Thanks
Hi Everyone!
Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!
To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.
Hi Ashley. Yup, sure. No worries.
Great Diarmaid - someone from my team will be in touch shortly.
Hi Emily. I am sorry. I feel your pain.
I never followed up on these specific glitches with the Tech Support team. I encountered other issues (broken animation effects) which took priority.
After highlighting these other issues (in another thread), someone from Articulate got in touch with me and supplied me with a link to an earlier version of Storyline (Storyline_Stable_Release_3.9.13567.0) which has performed very well for me over the last few weeks.
I am never updating again.
Hey again Diarmaid,
I think I may be getting closer to finding a reason for the issue we're having - for me at least it seems to be to do with my SL account as no matter where I log into it, UK, Portugal and regardless of the spec of the PC it is only my account that has problems, when testing it with trial accounts here are never any problems.
So my thinking is that its to do with the amount of courses I currently have uploaded on Articulate review, I have somewhere upwards of 150 - so I'm interested to find out if you have a lot of courses uploaded as well?
Hi Emily,
I see you shared this info with Victor as well in your Support case - and he'll be able to look into your account to see if we can track down the route of this behavior. He'll be in touch with you via email soon.
Hi Emily. I had a nice long and detailed response to you just now but when I hit Post Reply the site disappeared and I got the "page could not be found" error.
Either my internet connection is wobbly or Articulate do not like criticism of their software (cue X-Files music)... nah, it is definitely my internet connection.
I was just saying that no, unfortunately, I do not use Review so my issues did not lie there.
My points mentioned above stem from an update (either buggy or corrupt) that presented an unusual number of glitches. But the instructions to re-install a fresh copy did resolve the main concerns, until a later update broke other badly-needed functionality.
There are ALWAYS glitches with Storyline - I usually cannot afford the time to extensively diagnose the cause of them all. My setup is a 5K iMac running Windows 10 via Parallels Desktop 13. There are so many potential breaks in that chain it freaks me out where to begin...
My frustrations generally lie with these support pages and the fact that when I do take the time to resolve issues I find a relevant post but it turns out to be 2-3 years old, and obviously, still hasn't been resolved.
A current bugbear with Storyline is that there is now a significant lapse in time (almost a second) before I perform an onscreen action and the display catches up with the intent.
I am really sorry that I cannot help you with your issues. I fully understand your frustrations.
Typical, that usually happens to me too!
I'm the same as you with the whole glitches thing, as soon as a new version of SL appears I upgrade immediately in the hopes that all the bugs I've encountered are wiped out for good, and yet as usual there's just another one around the corner!
its a shame you don't use Articulate review as after getting fed up of waiting for a fix from Articulate I had to bite the bullet on my hunch and basically deleted 80% of the courses I had uploaded waiting for review and low and behold my SL works absolutely fine again!
I have the Team subscription so am pretty annoyed that I've had to do this as my main reason for getting this subscription was so I had unlimited upload space as I always have a tonne of courses on the go, but maybe I've missed something here and there is actually a cap I was unaware of.
Sorry to hear you're still having issues, fingers crossed they'll get sorted... one day at least!
Hi Emily,
I'm sorry to hear you deleted courses from your account, I can only imagine how frustrating that was. I see that Victor shared some additional steps that you aren't able to go through at this time, but our team will continue investigating your account and anything that could be causing this oddity as it's certainly not something we've seen before.
The 360 Teams account does have unlimited storage, and I also know of many other users who are uploading a tons of courses there and have yet to run into the same issues you have. I know that doesn't fix or solve the issue you have, but I hope it at least can reassure you that the issue isn't the general upload/storage allotment but something in your account.
We'll continue to work on the issue and keep you posted with any updates. Again my apologies, and if there is anything else we can help with please let us know here in ELH or connecting with our Support Team directly.
Hi Jan,
Thanks for sharing that you're running into duplicate files in your output as well. This is an issue that has already been filed with the team and we are looking into.
I'm attaching this conversation as we track user impact and so that we can pop back in and update you when we can.
Me pregunto cuando se va a liberar una versión de 64 bits de storyline? me parece una vergüenza que la aplicación aún no esté disponible para sistemas 64bit. Tengo un equipo con 16GB de RAM y no puedo sacarle provecho ya que la aplicación de 32bit de articulates no es capaz de moverse en el en proyectos grandes.
Hi Ruth,
I do not have a timeline to share on this feature request, but this conversation is flagged so that we can share any updates with you here. By responding, you should now be subscribed.
Gracias por responder Leslie.
Entiendo que no se pueda informar sobre esto, pero es algo muy necesario. Los proyectos cada vez son más elaborados y grandes, por lo tanto, necesitas de una aplicación que use al 100% el potencial del hardware de un computador, una app de 32bit siempre tendrá sus límites. Creo que muchos al igual que yo, pagamos una suscripción y esperamos que el software sea lo mejor, no quiero decir que no lo sea, ya que es un software genial, pero se debe mejorar.
Saludos,
64 bit support is essential and I am surprised it hasn't been forthcoming. 64 bit application support is far from new and virtually every application these days features it. Without it, the application can't fully address the resources of the host system. I am currently running Storyline on a quad core Xeon CPU, 32GB RAM and 5GB graphics card and it performs no better than it does on my old i5 laptop.
With eLearning becoming ever more media intensive, 64 bit support is desperately needed.
I have submitted a feature request and am ever hopeful.
