Articulate add-in is unable to communicate with the articulate.presenter.exe process

Hi Inge,

Sorry this is slowing you down--let's get you back up and running again! 

Can you tell me more about your set-up?

• What version of Presenter are you using?
• What version of Windows and PowerPoint are you using?
• Is your file stored on your C: drive?
• Is this happening in any Presenter file, or just this one in particular?

Hi Alyssa,

- I am using Presenter 360

- I am using Windows 7 Enterprise and PowerPoint 2010

 - Yes it is stored in the C: drive

 - It happens in Any presenter file, I also tried an empty one but the same results

Thanks!

Thanks for that information, Inge! That's really helpful. Since this is happening in any Presenter file, follow these troubleshooting steps to repair your software, then reach out to us here if you're still getting stuck.

Hi folks.  I'm running into this same problem.  I did an update on Rise yesterday, now studio can't find the Presenter add-in.  The add-in is not disabled and I have tried the troubleshooting steps in Alyssa's post 3 times.  I am using PowerPoint 13, Articulate Presenter 360, on a system 7 pc.  My files are all local and not on any external drive.

The error reads:  Failed to detect Articulate Presenter process.

Please help as I need to get this course done.  Thanks for any and all help!

Sorry those steps did work for you, TJ! From here, I'd like to connect you with our Support Engineers. They'll collect more information about your system to troubleshoot further. 

Click here to open a case, and you'll hear back from the team soon!

Hi Will, 

I took a look at one of the cases here, and it looks like a repair of Studio and the Microsoft .Net Framework resolved it. If you need the steps to repair .Net you can find them here: https://www.microsoft.com/en-us/download/details.aspx?id=30135 

Let me know what version of Studio you're using, and I'll share those repair steps! 

Hi Ashley-  Can you provide a new link?  When I click yours (from a year ago), I receive an "Error 404".  I will also submit a case but would like to resolve this ASAP.

I experience the same issue as everyone above.  Every time I open and/or close I get the error:  "The Articulate add-in is unable to communicate with the articulate presenter.exe.process.  Click OK to continue.

I uninstalled all of Articulate 360, rebooted, reinstalled, rebooted, installed, etc.  As soon as I install Studio, I get this message whenever I open PPT.  Currently I have it uninstalled.  PLEASE HELP!

WINDOWS 10 ENTERPRISE.  POWERPOINT VERSION - M.O. 365. ARTICULATE 360 | STUDIO 360.

Hi Elena, 

I'm glad you reached out to our Support team and saw Vevette sent you a note earlier. Did you see her response? 

It looks like Microsoft has removed the .NET file I previously linked to for download. Have you already tried the solutions in this article on How to Repair Studio 360? 

Hello, 

Whenever I open PowerPoint and then close the window (even if I didn't do anything in PowerPoint), I get that error message "The Articulate add-in is unable to communicate with the articulate.presenter.exe process. Click ok to continue."  As of now, it doesn't appear to be affecting anything but I'd like to fix that so it doesn't become a problem. 

Receive the error message "The Articulate add-in is unable to communciate with the articulate.presenter.exe" whenever i am in powerpoint and i touch any of the controls on the articulate tab.   i have to disable the articulate plug-in in order to complete anything i doing. 

Enterprise windows 10 20H2

Articulate 360 1.69.28997.0
Articulate Peek 360 1.21.18851.0
Articulate Replay 360 2.23.24149.0
Articulate Storyline 360 3.69.28997.0
Articulate Studio 360 5.30.28324.0

PPT - Professional Plus 2016