Audio not working for HTML5 output in Chrome using Storyline 360

Hey Danielle,

Sorry that this is continuing to be a problem for you. We have your issue filed and looks like we have a few examples. If you'd like to share more, I'd encourage you to do so via your support case. 

Leslie, is this only happening in Chrome for you? It's happening in all browsers for me. When I preview locally, everything works though. 

Hey Megan, 

I have not taken a look at your reported issue since you're working with a support engineer. It appears that your issue has been reported for HTML5, not just a specific browser.

It's neither HTML5 or browser related. It's Storyline 360 related. I am having no issues publishing HTML5 with Storyline 2.

I've reverted to using SL2 again until this issue is resolved.

I am having this issue as well in Google Chrome with SL 360. Any idea when it will get fixed? The audio plays when I reload the slide...

I've noticed this as well lately, with sound effects not playing if you replay a slide.

We've had clients complaining about the audio not working on courses we've delivered to them, and there's nothing we can do to fix them, which isn't making anyone happy :( Here's what one of them said: "While testing the course we did not have any issues on Internet Explorer which was great. On Google Chrome though the course seemed to lag a bit with audio & graphic loading. When I would move around from slide to slide sometimes the audio would start playing then stop within a second and never come back on."

I hope this is a top priority for the Articulate tech team! 

Any updates on this?

I went back to using Storyline 2. It seems like that still works. It stinks, but I can't continue to troubleshoot this issue anymore. I'll keep my eyes peeled for a Storyline 360 update though - I'll miss using the Review tool, but a working course is more important to me.

Hi all,

The issue in Storyline 360 where the audio in the HTML5 output gets cut-off or does not play when the following conditions are met:

• It is followed by a slide with an image
• The slide with the image has a Jump to trigger on the Prev button set to the slide with the audio
• Also happens if the Jump to specific slide trigger is on the Next button
• Also happens if you have jump scene trigger.

 is resolved in the most recent update to Storyline 360 Update 12. 

You can follow the details here to update your Storyline 360 app. 

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Yup - that's the one! 

Could you share one of your .story files here with me? I'd like to take a look at the set up and see how it's behaving. Use the Add Attachment button to upload it here.