Forum Discussion
Buffering
Experiencing buffering problems with my SL file, occurring intermittently for specific users and locations. I haven't encountered the issue during my testing, but it's the most common complaint. Please help resolve this.
5 Replies
Hi Nikki!
Sorry to hear you've run into this setback!
It would be helpful to know how your learners were accessing the Storyline course when they ran into the buffering issues. Were they viewing the course through a learning management system? If so, testing the project file with SCORM Cloud can help determine if the issue lies with the .story file, or the LMS itself.
Also, if you're comfortable sharing the .story file, we'd be happy to take a closer look and test the behavior on our end. Feel free to attach a copy here in the discussion or privately through a support case.
Looking forward to hearing from you!
Thank you, I have created a support case.
Hi Nikki!
You're welcome! Thanks for following up!
I see that you're working with my colleague Philam, through your support case. We can continue the conversation through your case to keep all information in one spot.
I am experiencing a buffering issue lately that occurs on some slides only when the published course is zipped and loaded into an LMS. When previewing it in SL or using "View Project" before zipping it, there is no issue. This happens regardless of which LMS I test on. The attached video shows what is happening. Only there for a very short time, but long enough that my client is not happy with it, and neither am I. Any word of advice would be greatly appreciated.
When this was an issue for me, I actually ended up deleting the slide that was causing me the issue and remaking it (just the one slide) and then for some magical reason I no longer had that issue... It was like that slide was corrupt?
