Forum Discussion
Cannot Login - Tried it all
I cannot sign into Articulate 360 anymore. I keep getting two screens, the first being "Sign into Articulate 360 - click to launch your web browser and sign into Articulate 360. This screen will automatically refresh after you sign in" and then I click to sign in and I get "You're being redirected to your web browser to sign in" and nothing happens and there is a button that says "start over" which I click and then it takes me to the first screen. Its an endless loop.
I have tried uninstalling and reinstalling. I have done a manual sign in from the tray. I don't have issues with the system clock, its not a firewall thing. All of a sudden it just doesn't work. Driving me nuts, please help!
When I try to open any of the files I get the error below. Please help!
55 Replies
Hello Jessica and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing with your software login.
Since you've already done quite a bit of troubleshooting, I've opened a support case on your behalf so that you can work directly with a support engineer. You should be hearing from someone soon.
I am experiencing the same issue. Maddening!
Sorry for this trouble, Stephanie!
I've opened a support case on your behalf so one of our support engineers can lend a hand. Stay tuned for an email from us with the next step. No worries, we'll get this resolved!
Hi
I am facing the same issue, I am not able to resolve it.
Hi, Abhimanyu.
Thank you for opening a support case! I'm happy my teammate Matthew was able to help you get the issue resolved.
Please reach out through the case if you have additional questions.
Hi- I am experiencing the above issue, it's a loop from Sign in to You are Being Redirected to your Web Browser to Start Over-- please advise
Hi, Karla.
I'm sorry to hear you're experiencing issues logging in!
I went ahead and opened a support case on your behalf. You should hear from our team soon, via e-mail.
Hi, Val.
Great call opening a support case! I see you're working with Darrell, so you're in great hands!
Please reach out through the case if you have additional questions.
hey team - I am having the same issue logging in to the application Articulate 360. it will not let me choose a profile. at this current state it has halted my work immediately as I was trying to update the suite. Please resolve this as soon as possible.
Hello Sadaf!
I'm happy to help! Thank you for letting us know. I have created a support case on your behalf.
Someone on our support team will be reaching out to you shortly! Please keep an eye out for an email from support@articulate.com.
Have a great day! ☺️
Same issue here. I'm being asked to sign in, already signed in, etc. There is no way to get to my Articulate 360 instance.
