Cannot Login - Tried it all

Hello Quentin,

Thanks so much for reaching out. I am sorry to hear you are experiencing the same issue with singing in. I understand how frustrating that can be. I'm happy to help!

To better assist you, I have some clarifying questions:

• Do you have the network endpoints added to your organization’s allowlist?
• Have you tried clearing your browser’s cache?
• What browser are you currently using? Have you tried setting a different default browser?

It might be helpful to confirm that you have the most recent version of the Articulate 360 Desktop App downloaded to your machine. 

I'd also like to direct you to this article to help troubleshoot your Articulate 360 Desktop App Login.

In addition to these links, I have opened a support case on your behalf. Our talented Support Engineers will be in touch shortly via email to take a closer look. 

Thank you for sharing your solution in this thread, Julian. I'm sure this will be helpful to others who come across this post. 

Have a great start to your week and happy developing! 🎉

Hi,

I have the same problem all of a sudden. The Articulate App was working perfectly until an hour ago, all of a sudden I had to re-log-in and now I am caught in this endless loop of Signin, being redirected to my web browser, signed in there, but the app says: Start over. 

Above workaround did not help me at all.

This is very frustrating! Can you kindly help?

Thanks

Best regards,

Iris

Hi Iris!

I'm so sorry to hear that you're experiencing this issue. I've opened a support case on your behalf so our team can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.

I am having the same issue as described above. Can you please open a support ticket for me. 

I cannot sign into Articulate 360 anymore. I keep getting two screens, the first being "Sign into Articulate 360 - click to launch your web browser and sign into Articulate 360. This screen will automatically refresh after you sign in" and then I click to sign in and I get "You're being redirected to your web browser to sign in" and nothing happens and there is a button that says "start over" which I click and then it takes me to the first screen. Its an endless loop.

Hi Janine,

Thanks for letting us know that you're experiencing this issue! I understand how frustrating this can be while trying to get your work done. I've opened a support case and you should be hearing from one of our Support Engineers soon via email.

I am experiencing the same as everyone else listed above.

Hi Lynette, 

I'm so sorry to hear you're experiencing this as well. Thank you for reaching out!

I see that you've opened a support case and that you are working with my colleague Dexter. You are in great hands! 

We'll continue the conversation over in your support case. 

Have a great day! 

Hello,
I came across the same problem and noticed there were some windows updates I need to install. After updating my Win10 machine and restarting, problem got solved for me. Hope this helps you as well.

Hi. I'm having the same issue. Changed the default browser, switched to Edge but didn't work. Seems like nothing prevents me from breaking the loop: "you're being redirected to your web browser to sign in"
Can't use the software.

EDIT: Finally I made it. Had to restart windows, change default browser and I made it. But seriously guys, fix this ASAP. Not everyone is able to figure out what to do