Forum Discussion
Cannot Login - Tried it all
I cannot sign into Articulate 360 anymore. I keep getting two screens, the first being "Sign into Articulate 360 - click to launch your web browser and sign into Articulate 360. This screen will automatically refresh after you sign in" and then I click to sign in and I get "You're being redirected to your web browser to sign in" and nothing happens and there is a button that says "start over" which I click and then it takes me to the first screen. Its an endless loop.
I have tried uninstalling and reinstalling. I have done a manual sign in from the tray. I don't have issues with the system clock, its not a firewall thing. All of a sudden it just doesn't work. Driving me nuts, please help!
When I try to open any of the files I get the error below. Please help!
I am experiencing this same issue as Jessica posted two years ago. How did you all resolve?
Hi Angela,
Sorry to hear that you ran into this issue.
Since the sign in procedure is browser based, here are a few troubleshooting steps that you can take to address the behavior.
- Work with your network administrator to ensure that the Articulate 360 Desktop App is able to successfully connect to the endpoints needed to authenticate the sign in process. You'll need to share this article with them so they'll know which endpoints to whitelist.
- If your network is already configured to connect to Articulate's endpoints, try clearing your browser's cache to see if this helps.
- Make sure that you have all available browser and OS updates installed.
- Try changing your default browser to a different one if the above steps don't work for you.
If the issue persists, open a case with our support team here for additional assistance.
Signed up for a trial a bit over a month ago. Faced the same issue. Could never even try the software and now it's expired. I have been in contact with support and have received a few suggestions, none of which has helped so far. Tried changing the default browser, restarting, uninstalling (including with an app support suggested). I am really disheartened, was looking forward to using this software to try to build some e-learning experiences.
Hi Simeon,
I'm sorry to hear you've hit this snag. I confirmed that you're working on a support case with one of our Support Engineers, Philam, and he's currently offering a screen-sharing session to investigate the sign-in issue further.
I encourage you to continue troubleshooting with Philam so that we can find a fix. Please let me know if you have any questions.
I am having the same exact issue as described in the original post. Just a crazy endless loop. I've cleared cookies and all that. I don't have time for this. Can someone please help!?
Hi Ronda,
Thank you so much for reaching out and I'm sorry to hear that you're experiencing this issue. I understand how frustrating this can be, especially while working on a deadline. I see you've opened a support case with our Support Engineers so we can get this sorted as quickly as possible! Your case has been assigned to my teammate, Mick, and you'll be hearing from them shortly via email. We appreciate your patience as we work through possible causes.
Oh god I'm having this issue now, please help, I have so much work to do! it just tried to login in loop, and the browser my articulate account opens with no problem. PLEASE HELP
Hello Ana Rita,
Sorry to hear that you ran into this snag.
Since you've previously been able to sign in to your Articulate 360 account without any issues, try clearing your browser's cache or signing in using incognito/private mode to see if this helps. We also have this article that lists common causes of issues related to signing in for your reference.
If clearing your browser's cache or using incognito mode doesn't work, please open a case with our support team here for additional assistance.
Hi Jose,
I don't know what happened but I did try login using a private window, and when I opened the articulate app the loop ended I'm know able to open storyline.
Thank you
Cumprimentos,
Ana Rita Domingos
Designer | Produção de Conteúdos
CFE - Departamento de Formação à Rede Comercialana.rita.domingos@fidelidade.pt
T +351 968 168 495
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This caused me a bit of frustration also but I realized that the issue was with me. For some reason, my Firefox browser which I installed recently, is not working anymore (suspect Corporate IT had something to do with it). Thus after reading the comments et al, I decided to start Firefox manually (which it couldn't) and when I changed the default app for .html and .htm to another browser that I had (Chrome), it worked. Just wanted to leave this message here for anyone else encountering the problem and do not want to raise a ticket or wait for support.
Thanks for the hint, Daniel Gallant.Hi Bernard!
Thanks for sharing the workaround steps you took to resolve your issue! I'm sure other users discovering this thread will find the steps very useful. If you run into any setbacks moving forward, please let us know!
Have a great rest of your week!
Hello,
Unfortunately, I am experiencing the same issue;
it's a loop from Sign in to You are Being Redirected to your Web Browser to Start Over.
Please help to resolve this issue.
Thank you!Hi Dynacor Learning!
Sorry to hear you're also having trouble signing in!
I'd be happy to help and have some troubleshooting steps to offer as a start:
- Ensure that the Articulate 360 Desktop App can successfully connect to the network endpoints needed to authenticate the sign-in process. This article outlines which domains to add to your organization's 'allowlist'.
- If the network is configured properly, try clearing your browser's cache.
- Try changing the default browser that's being used.
If still unsuccessful, please connect with us through a support case. We'd be happy to continue troubleshooting with you!
This is from MONTHS ago - LOL and this is not Dynacor Learning! I sorted
my own issues because as you can see, nobody got back to me in a timely
manner. I hope whoever you are trying to reach gets their issue resolved.*Ronda L. Harris*
*Founder*
NL (The Hague) mobile: +31 064 142 8457
U.S. mobile: +1 (404) 704-7777White Wolf Consulting, V.O.F.
World Trade Center – The Hague
Prinses Margrietplantsoen 33 *|* 2595 AM, The Hague *|* The
NetherlandsWhite Wolf Consulting, Inc.
1595 Peachtree Parkway, Suite 204-202
Cumming, GA 30041*“70% of companies that align learning with business priorities*
*are able to improve company revenue.”*
– Harvard Business Review
Thank you, those who commented on the default browser issue. I was unable to log into the desktop app, after my subscription renewed. I switched my default browser to Microsoft Edge, and the login worked. I was able to switch the default browser back after getting logged in, and I now remain logged in to the desktop app, so I suspect this was a one-time renewal login issue.
Thanks for the update, Annette! Glad to hear that switching your default browser did the trick! I'm sure this will be helpful for others that come across this thread.
If any other questions or discoveries come up in the future, feel free to reach out in the E-Learning Heroes Community or privately in a support case!
Have a wonderful day!
Luciana, thank you!
