Forum Discussion
Can't Proceed with Numeric Text Entry
Hi all! We are having an issue with a customer not being able to proceed in a software simulation after entering numeric text into a text field. Here's the scenario: specific step of the workflow ...
Hi SarahSmith-62fb is it possible that the particular user has software in their browser (extension) that also assigns a keyboard shortcut to #3?
You could also check to see if there are any errors occurring in the browser console (F12). If they open up the browser console, and then hit the #3, are there any new messages appearing in the console window, especially anything in red?
The fact that thousands have completed the course and do not have an issue, would suggest it is user device specific.
Do they have another browser they could try the course in? Does the other browser experience the same issue?
I'm not sure of Storyline's specific implementation when it comes to tracking keyboard events, but I'm wondering if a Numpad 3 could be a different event to a Number 3 on the top row of the keyboard. Can the user try both of these number 3 to see if there is a different result?
- Try a different browser if available.
- Try a different number 3 (numpad, keyboard top row).
- Check for errors in the console.
- Browser extension taking over the keyboard event?
