Forum Discussion
Can't seem to load MP4s to Rise
Hiya,
I am having issues with uploading MP4s into Rise. No matter what software I use to created them, I cannot get an MP4 to load. It is just a never ending "Processing Video" icon. I have even used Peek and Replay and nothing will load. Please help!
Hi Carla,
Sorry to hear that you ran into this issue. I'd like to ask a few questions to help clarify your experience.
- How big is the video you are uploading? The maximum file size for each video is 5 GB.
- Are you able to upload images to the image block?
- Have you tried disabling compression for your video to see if this helps? Here's how.
- Has your organization added Articulate's endpoint to their allowlist? This will ensure that all uploads are uninterrupted by security protocols.
Looking forward to your response!
