Is anyone having issues with the Closed Captions editor not loading the VTT file? I have a course i've built for a client and each slide has an audio file embedded into it. All of these audio files have closed captions added and it's been working just fine. Suddenly I cannot edit my captions. I select any slide and select the audio file and press the Edit Captions button. the captions editor loads but I get a constant three dots loading and get nothing to load. I can leave it for an hour but nothing will ever load. I'm not a new user and have been building courses for a long time and have never had this issue in the past. I've attached a screen shot of what i'm seeing. Anyone have any ideas? I'm using the latest build of SL360.

Further to this. I've totally rebooted my computer, reinstalled Articulate 360, created a brand new file and imported an audio file and tried to create new captions but whatever I do, the editor will not launch. It just hangs upon start up. I'm baffled at this point.

try to downgrade to an older version of storyline

Hello Graham, Sorry to hear about the issue you encountered with the Closed Captions editor. Since all of your projects are affected, try doing a repair of your Storyline 360 installation to see if this helps. You'll also want to make sure that you're working locally when making edits to your captions. If the issue persists, reach out to our support team by opening a case so we can take a closer look at what's happening!

Thanks Joe. I did open a case and am working with Cleo to try and rectify this. I've done a complete uninstall, clean up, deleted all old temp files and a fresh install and still it's the same. I did find a log that indicates a failure to load the ffmpeg app upon load of the captions editor so I updated that app and reset my environment variables which has now got the editor to launch eventually after multiple relaunch attempts until it finally applies but it's not 100% by a long stretch. But at least it gave me a chance to finish off my clients project.

Thanks for the update. If the issue persists, we recommend continuing to work with my colleague Cleo so we can find you a solution that fixes the issue permanently. We're glad to help!

Closed Captions Editor not Loading | Articulate

CarlNeeley
Community Member
2 years ago
I have been having issues with this as well. Did a fresh install, made sure that I'm working off my hard drive rather than the cloud and it still isn't working. I saw that Graham Cohen was able to emulate Windows 10. I am checking compatibility settings and I'm only able to select windows 8 which does not help at all. Has there been any update on this as this issue was reported 3 months ago and it still has not been fixed with new firmware.
KellyAuner
Staff
2 years ago
Hi Carl,

Thanks for reaching out and detailing what you're experiencing. I've opened a support case on your behalf so we can investigate further. You'll be hearing from one of our Support Engineers soon via email!
GrahamCohen-3b1
Community Member
2 years ago
I wanted to report back on this thread as I have now got this issue resolved for me. Special shout out to Wil and John at tech support for all of their help on this one. After many late nights and a few tech calls with Wil, it was determined that you need to update your Visual c++ 2012-2022 redistributable (x64). Below are the instructions given to me which fixed this problem.

1) Uninstall "Visual C++ 2015-2022 redistributable (x86)" and "Visual C++ 2015-2022 redistributable (x64)".
2) Install the latest version of both x86 and x64 versions from this Microsoft site:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170<https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170>

These are the links included in that page:

https://aka.ms/vs/17/release/vc_redist.x86.exe<https://aka.ms/vs/17/release/vc_redist.x86.exe>
https://aka.ms/vs/17/release/vc_redist.x64.exe<https://aka.ms/vs/17/release/vc_redist.x64.exe>

Make sure to run the installers as admin by doing a right click > run as administrator on the EXE files (instead of just double-clicking on them).

3) Restart Windows.

4) Launch Storyline as admin by going to the following folder: C:\Program Files (x86)\Articulate\360\Storyline\

Right-click on storyline.exe and choose "run as administrator"

I hope this helps those having this same issue.

all the best.

Graham
rooseveltellis
Community Member
5 hours ago
Hello I'm not able to edit caption in Articulate 360. It says failed to start. This happened all at once 2 weeks ago. any suggestions?
- GrahamCohen-3b1
  Community Member
  5 hours ago
  Sorry you are getting this. I had this issue a few years back and after a lot of trial and error it was determined that my .net framework and Visual C++ runtime engine needed to be reinstalled. This can be a common occurrence if you have applied an update recently or installed other apps that might have placed a different version on your PC. You can try doing a repair to your Storyline installation to see if that fixes it. Give that a try and post back and let us know how you made out.
  - rooseveltellis
    Community Member
    4 hours ago
    Thank you for the suggestions. I will try them and get back to you. :)