Forum Discussion

NeishaBell's avatar
NeishaBell
Community Member
3 years ago

Closed Captions in MP4

I have created a training video which has audio. All my slides have closed captions included on them and these play correctly in Preview mode. When I publish my file to Video, the closed captions ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, Neisha and Jerry!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

ChristinaMyers's avatar
ChristinaMyers
Community Member
2 years ago

Being able to add closed captions to MP4 microlearning will be a huge asset to our organization. However, I have not been able to get the closed captions to appear when I view my exported MP4 using Windows Media Player, which is the one most widely provided to our employees. Is there a more detailed tutorial or perhaps a trouble-shooting guide to help me out with this new feature? The one Kelly linked above does not provide me the information I need to troubleshoot. 

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