Forum Discussion

StellaONeill's avatar
StellaONeill
Community Member
10 years ago

Corrupt or Invalid files

I am 3/4 way through building a course in Storyline 2 and as I was saving it, my computer crashed. Now when I try opening the 76MB file, I get one of the following error messages:

There are no back ups and our IT dept are unable to recover earlier versions.

Am I doomed to starting again or does anyone have any advice/suggestions?

I'm crossing all fingers and toes!!

Thanks!

Stella

storyline 360
  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hi Hannah, and welcome to E-Learning Heroes. 😊

    Thanks for reaching out and sharing what you are seeing when searching your temp files.

    • Are you getting an error when accessing your file?
    • If you're working on a network or shared drive, your temp files may be located there.

    Please be sure that you are working locally, typically on your C: Drive:

    Storyline: Create, Edit, and Publish Courses on Your Local Hard Drive

    I wanted to share an additional idea to open your file:

    • Find the project in File Explorer.
    • Copy the project. Right-click and click "copy" in the dropdown.
    • Go to your "Documents" folder and create a new folder.
    • Paste the project into the new folder.
    • Open Storyline, and open the project.
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