Hello everyone, I am facing some issues exporting the XLIFF files from our courses in Articulate Rise. I previously downloaded the same courses in the XLIFF format, however now I get xlf files with the internalised html and the file original code missing. The segmentation in the new downloaded file is also very different and poor. As we already prepared these courses for translation and they are currently with the linguists, it would be quite problematic if we need to reprepare everything from scratch. Is there a way to download the same format as before? What is this issue due to? Thanks! Valeria

This is the error that is being presented and it appears to be with newly created files: Stacktrace: 2018-11-26 09:58:39 XML file error - org.xml.sax.SAXParseException: The reference to entity "d" must end with the ';' delimiter.

Ok my quick workaround is using the following site http://www.beyondf.com/tranzapp/translate/ but I have to change my rise translation output .Ext from .XLF to.XLIFF by renaming it on my computer, then when I have made my text changes/translations, I export from the site and change the ext back to XLF, this seems to be working, but its a bit of a hack.

Hi Ashley, I am having the same issues as Adriaan, our files are just not uploading I am not even able to import the original file back into the course! I have two other courses that were originally built before or on the 1st Nov which I am able to import the original text files back in (however text edited using notepad ++ does not seem to copy over). I am talking to your colleague Chris regarding this, he has taken and shared a peak video of it working and updating correctly but as I am not the only one with issues, I really do not believe it is just me doing something wrong. Please can someone look into this overall and help us all out. I have already spent out £2k to update my Translation memories without the new courses just about to be started and it looks like it still will not work! HELP!

Hi everyone: I encountered the same issues and found the following workaround: Duplicate the course. Export the 'xliff' file (which is really a .xlf file) Add .xliff to the exported .xlf file Upload this .xliff file to http://www.beyondf.com/tranzapp/translate/ and download the file (in Internet Explorer, In Chrome the 'Download' button does not work!) In Chrome, import this converted file into the original course (NOT the duplication) Follow the same process for any other translation; the original course is now translated into another language, but it still needs to be THAT original file/course.

Hi Valeria, The recent fixes released to Rise for XLIFF files did change the file extension to end in XLF, but those two file types should be interchangeable (similar to a JPG and JPEG). If you've run into trouble with the translation files after the latest update, I'd like to get copies into the hands of my Support Team to test. Can you share the following with me here or click here to start a case: 1. The .xlf you've exported.2. The .xlf you are trying to import.3. Information on the tool (if any) you are using for translation. Thanks in advance for sharing those, and we'll get you back up and running as soon as possible!

Downloading Xliff files in Rise - different output

AlyssaGomez
Staff
5 years ago
Hello, Julieta. I'm really sorry you're having such trouble with Rise 360 XLIFF files. One of our Support Engineers is looking into your case as we speak, and you'll hear back from him shortly. We'll do all we can to get this sorted out for you!
- JulietaQuerol-1
  Community Member
  5 years ago
  Hi, this is frustrating. The support person was not able to help us... It seems like many people had this issue and I am interested in learning how it was resolved for them. Can you help? We are under a very tight deadline.
JulietaQuerol-1
Community Member
5 years ago
Hi, has this issue been resolved?? We are a translation agency and cannot upload the XLF files from the client because the file header contains only the source language but not the target. Any progress?
- MichelleKotulsk
  Community Member
  5 years ago
  We manually move the text, it was the only way we could translate since we had so many issues.
  
  Best,
  Michelle
  
  Sent from my iPhone
  - JulietaQuerol-1
    Community Member
    5 years ago
    Hi Michelle,
    
    Thanks for your response. Do you translate, then copy and paste??
    
    Thx,
    
    Julieta G. Querol
    Leap Translations
    Proudly, a Certified, Woman-Owned Small Business
    Tel: 858-342-8549
    email: jquerol@leaptranslations.com
    website: http://www.leaptranslations.com
    DUNS: 080471974 - NAICS: 541930
    
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HannekePortier-
Community Member
5 years ago
Hi everyone:
What has worked for us, is to first copy the course, but import the translated .xliff file in the original course, not the copy. If you have more than one translation, always use the original course to import the .xliff file to, even if it is already translated. We have had no problems when doing it that way.

Hanneke
- JulietaQuerol-1
  Community Member
  5 years ago
  Thanks Hanneke! I will try this and let you know if this works. The problem for me is still not being able to upload the xliff file the client gives me into my CAT tool because the header contains only the source language and not the source and target header as previous articulate files did.
  - Pourunetransiti
    Community Member
    3 years ago
    Has this been resolved? December 2021 and I have the same problem importing the xlf file into wordfast: the file header contains only the source language but not the target. Thanks in advance for helping.
AlyssaGomez
Staff
5 years ago
Hi Julieta,

I checked in on your case, and I see that Ji Yun recently shared information about how he tested your XLIFF file. Please let us know if you have any questions about what he shared with you.

I also wanted to mention that replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here.
- JulietaQuerol-1
  Community Member
  5 years ago
  Thanks Alyssa. We sent a video to Ji Yun about how the client exported the file, but it's still not working. I will try the suggestion of the copy into the original that Hanneke suggests above and see if this works! But the problem is still that I am not able to upload the file that the client sends me into Wordfast. I was able to do it by renaming the file as a sdlxliff file, but the segmentation was completely off. In the meantime, I am translating a PDF version, which is less than ideal because the client will have to manually enter the translation into the course.
AlyssaGomez
Staff
5 years ago
So sorry this process hasn't been easy for you, Julieta. I'll share all of this with Ji Yun so he'll have the latest information.