Forum Discussion
Hangs on Cleaning up Temporary Files
Any idea why Presenter Studio360, while publishing, hangs when it is cleaning up temporary files? I had this issue with another course and submitted it to Articulate Support. This particular project was published earlier without an issue. Articulate 360 updated and now the project will not publish.
Using Windows 10, PowerPoint 2016, Articulate Studio 360
Hey Betsy - I took a look at Keith's case above and it does not look like we were able to replicate the issue he was seeing and tried to follow up with error reports to dig a bit deeper. That being said, I do not have an update to provide and would suggest reaching out to our support engineers here as well.
I submitted another case last night with file attachment. I would publish the quiz to my open presenter course.
-Keith
Sent from a mobile phone.
Thanks Keith - did you submit it as a new case or your previous case with Emily? Just wanted to make sure that if it was a new case we're able to connect it to the work previously done - if you've got the case number hand (it would have been a part of the email confirmation) I can track it down that way!
Yes, I submitted it as a new case. This is an ongoing issue. I am
re-publishing all my courses to a LMS and keep running into this issue. The
past issues were due to a particular slide or animation. I narrowed down
the issue in this course to the final Quiz. Since you are unable to
reproduce it, then it must be my computer. As before, I am willing to pay
whatever it takes to figure this out. If you are unable to pursue it any
further due to the issue being caused by my computer, please let me know.As always, thank you for your time and consideration.
Respectfully,
-Keith
Thanks Keith and I see you're working with Karla on this one! I'll touch base with her so that we can ensure we're covering all the bases in connection with your earlier issues!
Here is what I have found to correct my issue (Publishing freezes upon "Cleaning Temporary files"). I use the side Menu in this particular player in my project. When I uncheck using the search box for the menu, my project publishes fine. Not sure if it will work for everyone, but it works for me.
Thank you Articulate for all the support given, within these forms or via email by Karla. It is much appreciated!
This was the issue for me as well...after I removed "Search" as option it worked! (finally)
Thanks Keith for that update and I'm glad to hear it was something simple enough for you to resolve.
I am glad too, just wish it would not have taken me so long. It would have
been a huge time saver if I would have tried this solution first. ;) No
need for a reply and thanks again.-Keith
I am having this problem too, but I am only using Notes in the sidebar, not a Menu. It publishes fine if I turn off the Notes, but I really need them for this course. Unchecking using the search box is not an option for me (it's grayed out since I'm not using a Menu).
I am about to submit a case for this but hoping someone here has stumbled onto a different solution.
Hi Monique,
Is your PPTX file a long one? According to the support ticket I have that is still in process, I'm unable to publish on my end possibly because my PPTX file is made up a lot of slides and I was missing some special update for PowerPoint 2016: https://www.articulate.com/support/article/PowerPoint-2016-Crashes-When-Publishing-a-Large-Course-with-Articulate-Presenter. That being said, I did update PowerPoint 2016 and still have the same issue. I'm now on to the next set of troubleshooting steps:
1. Uninstall Studio 360
2. Uninstall Microsoft Office
3. Reboot the machine
4. Install Microsoft Office
5. Install Articulate Studio 360
6. Try to test the application and publish the project locally.I haven't tried this yet, as uninstalling MS Office is not a quick and easy step to take care of when working on a company work machine. But maybe some of these steps will help you?
Thanks.
-Betsy
Hello Monique - I see you've reached out to our team (01046622) and you should be hearing from someone soon.
Unfortunately, I don't have any suggestions and hope Articulate will have this corrected in the next update.
It is interesting that you mention it might actually be a PowerPoint problem. This reminded me that a few weeks ago I also had trouble printing a different PowerPoint file to PDF in Notes Page view, when printing just the slides to PDF without the notes worked fine. I had forgotten about that, but it lends credence to the fact that PowerPoint 2016, not Articulate, is the problem. My work-around there was to print in batches of 10 slides at a time and then recombine everything into one PDF. It was tedious, but it worked. Obviously I can't do that same type of workaround for an Articulate Presentation.
Hello Monique - I popped in to check on your case this morning and it looks like Rowie was unable to replicate, so perhaps the issue is within your system. I see that he shared a couple of tips for you. You are welcome to continue following up within your case until you are working as expected.
