Horrible quality when uploading images

Hi Forvaltningssenter EPJ,

Sorry you’re having some trouble with this.

Our team has logged this issue and are working to get a fix out. I’ll reach out to you as soon as we have an update.

If I can help with anything else please let me know.

I'm seeing this issue as well!  We are using screenshots from our software product and attempting to upload them to Rise - they look great in our file browser and photo viewer, but they look pixellated in Rise.  In some instances it might be related to Rise resizing them, but not in all instances.  

I'm seeing this too with PNG format images. Has any progress been made on sorting this?

Hi Kayla and Andrew,

Thanks for your posts!

I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.

Hi everyone,

The only way I can get around this problem is to upload high quality, 300 dpi images to Rise. They have to be under 5 MB though, or they won't upload. If you use a graphic already sized for the web, the end result is unacceptable. Here's the article that finally helped me figure out what to do:

https://articulate.com/support/article/Best-Practices-for-Images-Videos-and-Audio-in-Rise-Courses#images

Kayla, I'm only guessing, but I think screenshots taken with iPhones and iPads may be larger files sizes than you can get from a Mac or PC desktop computer. It would probably be a pain to experiment with it, but it might be possible to get a more useable file by collecting your screen shots that way. That's my best guess, anyway. Good luck! :D

Thank you for sharing your insights with us Michele! Glad you found a solution. 

Hi Michele,

I have images under 5 MB - pngs and jpgs and everything I upload looks very poor. I have tried everything I know along with the recommendation from Rise and the results are unacceptable. The images themselves when view on my mac is crisp. This issue really needs to be worked on!

I don't think Rise should be doing the work for optimizing images, since it clearly is not working. Rise users should take that task on and upload the proper image size theirselves - maybe that'd work better.

I says 5GB, not 5MB, right?

https://articulate.com/support/article/Best-Practices-for-Images-Videos-and-Audio-in-Rise-Courses#images

Hey, Pamela! Good eyes! 5GB is the default maximum for all types of files uploaded to Rise 360, including video and audio files. A 5GB image file would be really, really large. :) 

As we work through this issue, I'll update our documentation with more targeted recommendations.

Hi All! We are having this problem as well- particularly with screenshots for software training that we are working on. They look great in their original format but then when we put them in Rise they are fuzzy and hard to read. The workaround that I found was that if I save the image as a .GIF it will pull in with less loss/compression issues.  It's still not 100% ideal, but it's good enough that we are ok to use the images in our course. Hope that helps!