I can´t remove shadow from text

If it helps anyone, or Articulate tracking this problem down and solving it!!! In my case the persistent text shadow was tied to the bolded text on my button (all the text on my button was bolded). I had created a button, and at some point of tweaking added the text shadow; never again until Articulate fixes this! However, I was able to remove the shadow from the Normal state by highlighting the text and selecting the Text Shadow off, but this did not change the Hover or other states I had, nor could I get the shadow to turn off in the other states. Note, the Text Shadow acts a bit different if you have just the button selected, solid outline, or the text selected, dashed outline. I found out after trying different sequences, that if I went into Edit States, selected Hover state, highlighted all text on the button and turned the Bold off, then selected the Text Shadow on, then off, then reapplied the Bold text ... no more text shadow in the Hover state. Just turning the Bold on and off did not clear the text shadow, I had to turn all the bold off, select Text Shadow on and then off, then reapply the Bold ... I cannot say this will work for your case but might be worth playing around with if you are desperate until Articulate fixes this ... Cheers. 

your shadow looks interesting - if i create on new button with shadow, it looks different

can you please upload a small .story file with such a not deletable text shadow

This is such a frustrating issue. As far as I can tell it mainly applies when people are using Button formats. It is absolutely ridiculous that this issue has not been resolved nor even as far as I can tell from this chain acknowledged by Articulate as an issue. Here's a screencap by the way demonstrating, that there is a shadow on the text and yet you can clearly see that the Text Shadow button is not active. The only way I've been able to resolve this issue is by rebuilding the button as a shape, which is extremely annoying.

Hi All, I've just experienced the "shadow shows but no text shadow setting appears" problem.

For me, it turns out it wasn't the font shadow - it was the shape shadow that was the issue. I think I typed in a shape which had a default shadow, then made the outline transparent, then the fill, and it's retained the shadow on the text. After going nuts, Right-click > format shape > shadow, and you could see the shadow settings were on. Turn them off and from there, no more shadow. May not work for everyone, but it helped me.

As for the 'set as default shape' error, I think that only sets defaults for shape settings and not the font within it. It doesn't carry over font colour, or anything like that, just the shape properties. I agree with everything that has been mentioned - it would be good to be able to set the default for both the shape and text.

We are running into this problem as well. 
It is driving us crazy.

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaand crickets.

Hi Alan,

We're still looking into the issue that was mentioned by my colleague Leslie, but we'll be sure to notify everyone in this forum once an update becomes available. Here's how we tackle bugs for your reference. 

Thank you for adding your voice to this forum so we can monitor the impact that this has on our users. 

Any update on this bug being fixed? I've had this same issue for years, and I thought it had gone away, but unfortunately it's appeared again :(

Recreating the button is the only way I can solve it unfortunately.

Have to agree with Mr. Howard here. Storyline has been, continues to be, and likely always will be a bug factory, where "help" is mostly happy chirping from Kool-Aid drinkers who do more to obfuscate than illuminate. 

For example, I'm not even USING a damned caption -- It's just text. But turn text shadowing on once, and it's ON FOREVER. Cannot be removed. I have to go through and PHYSICALLY REPLACE the object.