Forum Discussion
Issue with Presenter add-in for PowerPoint
Good afternoon,
This is something that only just started happening to me.
We're using the Microsoft 365 suite of tools, but desktop versions, not web ones.
Whenever I start PowerPoint I get an error message. I click OK, and the application opens. (screenshot attached).
I've got a presentation that is saved locally on my laptop's c:\ drive, so not on my OneDrive. Then, when I try to use any of the tools from Articulate Presenter (e.g. content library), I get the same error. It looks like PowerPoint has stopped responding, but eventually the dialog box appears and I can proceed. I'm assuming the error message is related to the add-in as it happens then too.
I click OK, and PowerPoint stops responding. I have to use the task manager to quit PowerPoint.
The add-in is running.
Any ideas please?
Thank you
Hi KarenWicks-029a,
Sorry to hear that you ran into this issue.
If you recently upgraded your Microsoft Office version to Microsoft 365, please try repairing your Studio 360 installation using the instructions here. You'll also want to ensure that your C: drive isn't getting synced to OneDrive, as this might cause issues with the application's performance.
If the issue persists, please open a case with our support team here for further assistance!
Hi KarenWicks-029a,
Sorry to hear that you ran into this issue.
If you recently upgraded your Microsoft Office version to Microsoft 365, please try repairing your Studio 360 installation using the instructions here. You'll also want to ensure that your C: drive isn't getting synced to OneDrive, as this might cause issues with the application's performance.
If the issue persists, please open a case with our support team here for further assistance!
Thank you for the update. I'll have to ask my IT department to apply the fix. If that doesn't work, then I'll open a case as suggested.
Thank you
Karen
