Forum Discussion

IanMonk's avatar
IanMonk
Community Member
6 years ago

Lightbox flickers when opened

I'm having an issue where lightbox slides flicker/flash white when they are opened. Has anyone experienced this before?  I'm running the latest version of Storyline 360. Published to HTML5 and vie...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hello Everyone!

    I wanted to share some great news! We are no longer seeing the bug that caused the Lightbox slides to show a white space and flicker when loading.

    Please make sure that you are using the current version of Storyline 360 (Build 3.77.30568.0). This guide walks you through installing, updating, and opening Articulate 360 apps.

    Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.

HeatherLarso717's avatar
HeatherLarso717
Community Member
5 years ago

Hi Ren, 

I've been using the Modern Player. Looks like the bug may be more widespread that you originally thought?

  • VinceScoma's avatar
    VinceScoma
    Community Member
    5 years ago

    Hi Heather,

    Thank you for letting us know! As Ren mentioned, we haven't been able to recreate this issue while using the Modern Player. With that said, would you be able to share the file that is experiencing this issue for further troubleshooting? That would help out greatly to see if the issue is potentially more widespread. 

    You can share files in this thread here or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!

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