Forum Discussion
Major Storyline Audio Playback Issues
I have recently been receiving a lot of feedback from my course testers that there have been issues with audio not playing, audio only partly playing, incorrect audio playing or layer audio overlapping when they visit the slide initially, however when they return to the slide the audio works as designed.
Even weirder, two people may be testing the exact same package and will experience completely different audio glitches and some testers experience no glitches at all.
These tests have been done on both Review360 and in SCORM 1.2 and 2004 on our LMS. It has been tested in both Edge and Chrome. There are no issues with the timeline and the audio is not attached to any triggers. I've been using Storyline for around a decade now and have never encountered an issue like this.
From looking at the forums here it seems that a number of people are having similar issues, with no solutions provided or any update/explanations as to why this may be occurring.
This is incredibly frustrating, as it means nothing can get past quality control and be provided to clients.
Has anyone experienced this and found a fix?
Hello everyone,
Happy to share that we've just released a new update for Articulate Localization!
In our latest update (June 9, 2026), we've included a fix for:
- After publishing a multi-language project to an LMS, text-to-speech audio in the source language was out of sync.
You'll need to be working with the latest version of Storyline 360 (Update 119) to take advantage of this fix. Launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
44 Replies
Yeah, I'm going to pile on here since I just experienced it going through a QA with a client on Storyline Review. I use Chrome. Any progress on a fix? This is incredibly frustrating.
We are having the exact same issues. We use the AI Text to Speech and have some users not getting audio and some are fine. I've entered support cases, but have just been told it's a browser issue.
We have received reports from users experiencing the same audio playback issue in our Storyline courses hosted in Moodle Workplace. This is the first time we have encountered this type of issue.
We have reviewed the original Storyline source file and can confirm that the audio plays correctly within Storyline. However, the audio does not play once the course is uploaded and accessed through the LMS.
Any update on this?Hello,
we are also experiencing this issue, both on Review and on LMS.
I have up to date Storyline.
Have you identified the issue and knows how to fix that?
While it's just a minor issue when someone cannot hear the voiceover or the wrong one plays, I have courses that relies on the audio completion to unlock progression. If the audio doesn't play, the course will get stuck. I cannot afford such a scenario. That's a critical issue.Hi MateuszSzuter-e , i haven't found a solution yet. Still waiting for Articulate support's reply to my ticket.
Yes, we did the same test. Our storyline is updated repackaged a new scorm and uploaded in the LMS, but still no audio. Within storyline and review, it's fine the audio works as expected.
It's a critical issue to us as well.
Adding on. I'm also having audio issues. Particularly I work with multi language files and the audio is not obeying the timeline at all in non-english languages. Very frustrating. I'm on version
May 12, 2026 (Build 3.117.36909.0), testing in SCORM cloud a scorm 1.2 published multi language package
Hello everyone!
Happy to share that we've just released a new update for Storyline 360!
In Update 118, we've included essential fixes and new features. We've released a fix for:
- Slides with audio didn’t always play as expected.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
What was the issue? The update list doesn't indicate anything.
I just tested the new release (May 27, 2026 (Build 3.118.37003.0) for 2 of my audio issues. Neither issue is solved.
My issues are with multilanguage files. The timelines of english are getting extended to the length of the spanish audio tracks upon publish
AND the spanish audio playback is overlapping even though it is obviously not on the timelineHi lorraineS,
Sorry to hear that you're struggling with audio playback issue from a Localized Storyline file.
I see that my colleague Genelyn has been helping you in a support case. As she shared, we have this behavior logged as a bug in Storyline Localization. This bug causes:
- The source language Text-to-Speech audio Timeline to change, after publishing a multi-language project to LMS
We've included you in the bug report, so we can update you as soon as a fix is in place. I'm sorry if this has been slowing you down!
Hello,
Can we get a short note about what was causing a problem, how to replicate it and how was it solved? So I can test, before releasing, because as multiply stated in this thread - this issue is totally random. I personally experienced it only once, while I got like 20 reports about it from my Reviewers. It's not easily replicable, so it would be great to have an opportunity to actually CHECK if everything works.Hello,
I can confirm that Update 118 solved the issue for us. We just have to republish to a new scorm and upload it in the LMS.
Thanks
I installed the new version, re-published to Review and it worked without any audio issues. I'll upload to the LMS tomorrow. Fingers crossed!
Hello everyone,
Happy to share that we've just released a new update for Articulate Localization!
In our latest update (June 9, 2026), we've included a fix for:
- After publishing a multi-language project to an LMS, text-to-speech audio in the source language was out of sync.
You'll need to be working with the latest version of Storyline 360 (Update 119) to take advantage of this fix. Launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
looks like after the update, the problem now affects videos instead of audios
Hi, same issue here.
We updated storyline, re-created the SCORM and... now the problem is on the VIDEOS instead of the AUDIO mp3s.
please find attached the error in consolle output. This is giving us MAJOR problems with an important customer. Any solution?
Updated to the new release from 6/9/2026. I'm having the same issues with videos now too. It's affecting all my customers! Please fix asap!!!!!
I think this is a Chromium engine issue. See the other thread fromDigitalTeach01 from yesterday
