Forum Discussion

SujanBhattac506's avatar
SujanBhattac506
Community Member
10 days ago

My Story 360 interaction inserted in Rise 360 is working unpredictable in Mobile.

Hi,

I have developed an interaction involving multiple stop-and-play actions for a background video, along with the display and hiding of layers upon each click. While the interaction functions perfectly across most platforms, it behaves unpredictably in the mobile format—working correctly at times, but failing intermittently. Given the tight project timeline, these unexpected challenges are a significant concern.

(Can't upload my 37mb project file)

  • Hi SujanBhattac506! Sorry for the trouble with the Storyline interaction in the Rise 360 course. I see that you've reached out to our Support Engineers in a support case. Great call! We'll continue the conversation there.