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Poor Video Resolution in Rise
I'm experiencing some poor video resolution in Rise. Original video files have much better resolution than when they're played back in Rise. What frame sizes correspond to the small, medium, and full width video display options in Rise? I'd like to render my videos to these dimensions. Any other suggestions for improving video resolution in Rise?
Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:
If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add
_NOPROCESS_to the name of your video file. It'll upload and display exactly as you saved it.* Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.
For more media best practices, check out this article!
Hi again Jamie!
Looks like I just responded to a similar question here, but that was in the Storyline forum, so I'll share my response here:
Rise courses are fully responsive, and they will adapt to screens and orientation.
We recommend using high-quality videos with a 16:9 aspect ratio for the best results in your published courses. You can read more about that here and here.
If you need us to take a look at a video file, please feel free to share.
Hi Leslie,
I know this topic is a bit old, but we experience the same issue mentioned above.
I was wondering if there is anything we could do so our video has the same resolution in Rise than it has in the original (which has exactly the quality that is recommended).
I checked the links you attached above and also searched in the forum but couldn't find any solution.
Our content is a bit confidential so I cannot upload a screenshot here.
Your help is very much appreciated :)
Hello, Digital Learning!
Is your video a file upload, or is it embedded from the web? Can you tell me more about how the video appears after inserting it into Rise 360?
What web browser are you using to view the course?
Hi Alyssa,
the video is uploaded in the Rise module.
It appears a bit blurry as if the quality is reduced.
When I open the video in a media player and compare the screens, there is a big difference.
We use Google Chrome or Edge.
Thank you for your help,
Olivia (from Digital Learning)Thanks, Olivia. Would you be willing to share that video file with our team so we can take a closer look? We'll delete it as soon as we're done testing.
If that works for you, you can send the file to us privately by clicking here.
I would like to say that I'm having the same issue. In Rise, the video looks blurry compared to my playing it on my computer.
I'm sorry to hear that, Annie. Here are our best practices for working with video in Rise 360.
We'd be happy to have a closer look at your video to see what's happening. Feel free to share it with us here!
Hi Crystal,
I did submit a ticket and attached the video. The answer I just got back from support was a link to the best practices article. I wrote back:
I've read the article. It doesn't help me. I've met your aspect ratio and file size.
It says you compress the videos while maintaining quality, but clearly that isn't the case if the video is blurry.
Hi Annie,
Thanks for letting us know about the reply to your case, and I'm sorry it wasn't helpful. I've reached out to Rowie to have him follow up with you with further details about your particular video file.
Thanks, Alyssa. Rowie followed up, and I sent him a video recording my screen, first showing the video in Rise, then showing it from my computer's media player. Going to try to attach it here, in case it's helpful to anyone. You might need to adjust the setting from Auto to 1080p.
I really do appreciate your help. Use your products all the time. I just want them to work as expected. :)
