Forum Discussion
Poor Video Resolution in Rise
I'm experiencing some poor video resolution in Rise. Original video files have much better resolution than when they're played back in Rise. What frame sizes correspond to the small, medium, and full width video display options in Rise? I'd like to render my videos to these dimensions. Any other suggestions for improving video resolution in Rise?
Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:
If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add
_NOPROCESS_to the name of your video file. It'll upload and display exactly as you saved it.* Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.
For more media best practices, check out this article!
Hi everybody.
Here is a quick step-by-step for avoiding video compression and quality loss in Rise:
Step 1: Upload your video in Rise using the multimedia feature
Step 2: Export the SCORM package
Step 3: Unzip de exported SCORM package
Step 4: Go to scormcontent / assets and replace the video exported from Rise with the original video (uncompressed). It is essential to rename the video with the exact same title as the video exported from Rise. It will not play otherwise.
Step 5: Re-zip the package
Alin - you just saved my day.
For anyone interested, this solution works for xAPI exports as well.
Alin, almost 2 years later and your solution is still worth its weight in gold. Cheers!
Has the issue with blurry videos not been fixed STILL? Can you please add a _NOPROCESS_ option also to videos to keep videos in the uploaded quality?
The compression in Rise is absolutely horrible and keeping original files in the courses should be a no-brainer in 2022.Hi Alyssa,
the video is uploaded in the Rise module.
It appears a bit blurry as if the quality is reduced.
When I open the video in a media player and compare the screens, there is a big difference.
We use Google Chrome or Edge.
Thank you for your help,
Olivia (from Digital Learning)I would like to say that I'm having the same issue. In Rise, the video looks blurry compared to my playing it on my computer.
I'm sorry to hear that, Annie. Here are our best practices for working with video in Rise 360.
We'd be happy to have a closer look at your video to see what's happening. Feel free to share it with us here!
Hi Crystal,
I did submit a ticket and attached the video. The answer I just got back from support was a link to the best practices article. I wrote back:
I've read the article. It doesn't help me. I've met your aspect ratio and file size.
It says you compress the videos while maintaining quality, but clearly that isn't the case if the video is blurry.
Annie have you considered hosting your video files on a site like Vimeo?
That will skip the Rise video compression step.
The whole idea of uploading videos directly is so that one doesn't have to use external video hosting sites though.
I think the whole point of this discussion is the limitation that Rise poses when it comes to video hosting for our courses.
Great! We use Vimeo and it offers several advantages:
The SCORM package is smaller because there are no embedded videos.
If you need to update your videos, you can do so without having to republish your course.
Oh my gosh... that's right! Didn't think of that.
I invested a few hours to give Rise 360 a try and unfortunately I have to come to this post... Same problem. I download 1080p mP4, and the result is 720p or less. Ugly result.
It says somewhere "Rise automatically compresses videos WITHOUT LOSS OF QUALITY". ---> 100% FALSE.
Please just add a "NO COMPRESSION - Option Button". Then we'll be done with this "Non-Optional Buggy Mandatory Compression System".
If not, explain us why you don't do it.
Hi Jean! I'm sorry to hear that you are encountering issues with the quality of your uploaded videos. Have you tried the recommendations in this article regarding our best practices for videos in Rise?
You may also share your video file(s) with us by submitting a case here so that we can take a closer look.
Hi again Jamie!
Looks like I just responded to a similar question here, but that was in the Storyline forum, so I'll share my response here:
Rise courses are fully responsive, and they will adapt to screens and orientation.
We recommend using high-quality videos with a 16:9 aspect ratio for the best results in your published courses. You can read more about that here and here.
If you need us to take a look at a video file, please feel free to share.
Hi Leslie,
I know this topic is a bit old, but we experience the same issue mentioned above.
I was wondering if there is anything we could do so our video has the same resolution in Rise than it has in the original (which has exactly the quality that is recommended).
I checked the links you attached above and also searched in the forum but couldn't find any solution.
Our content is a bit confidential so I cannot upload a screenshot here.
Your help is very much appreciated :)
