Forum Discussion

Birght-Alley's avatar
Birght-Alley
Community Member
8 months ago

Resume saved state issues since update

Hi all. We experience issues with various elements disappearing when we revisit a page that has a feedback layer with a 'resume saved state' status. For example we can not click on the return button or it dissapears, the hotspots are now longer clickable, the layer does not follow it's animation path etc. It may has something to do with the animations on the page, but after removing them the issue with disappearing shapes and unclickable items keeps returning. I put an anonymized file in the attachment.

Anyone experiencing the same issue? Of maybe has a solution?

Thanks in advance!

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    8 months ago

    Hi Bright Alley!

    Sorry to hear you've run into this setback when resuming the saved states of layers in your Storyline course!

    I noticed that you've opened a support case and shared your .story file privately. Great move! My colleague John Carlo is handling your case and reached out to your e-mail with steps you can take to help with the troubleshooting process.

    We can continue the conversation through your case to keep all information in one spot.