Forum Discussion
Rise keeps saying I'm offline/disconnecting me
As the title says, Rise keeps logging me out or giving me a "Your computer is offline" error, almost every 10 - 15 mins, comes back on after a couple of mins but things I've added then haven't been ...
Hi Linda,
I'm so sorry to hear that you're experiencing this issue and understand how frustrating it can be to lose your work. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email!
Hi Kelly. I have never had anyone try and contact me regarding this issue, and it is an ON-GOING issue. Today I am almost unable to work - it's ridiculous. It appears that during our late afternoon (in South Africa), the issue is at its worst. Can you PLEASE assist with this matter?
Hi Linda! I'm sorry to hear that you are still having issues with Rise 360 showing that you're offline.
I see that my colleague Carlo replied to a case you've opened with some troubleshooting suggestions to fix your issue. Have you had the chance to try them out? Feel free to reply back to Carlo if you are still experiencing the issue. I'm sure he'd be more than happy to continue troubleshooting the issue with you.
Let me know if you need anything else.
