Forum Discussion
Rise keeps saying I'm offline/disconnecting me
As the title says, Rise keeps logging me out or giving me a "Your computer is offline" error, almost every 10 - 15 mins, comes back on after a couple of mins but things I've added then haven't been ...
Hi Angelo.
Applied all the suggestions received with no success. However, when changing to another Network provider this resolved the issue to the largest extent. Not sure what would be the cause in this case between network providers as I have no issues with any other websites with my default provider.
Importantly though, even with a different network between 15:30 to around 18:00 South Africa time on average, the issue reoccurs every day for some reason. I can not recall a single day when I worked during these hours when this issue did not occur. It's very frustrating as it does not save any work. I have had instances where I added 10 lines of info to a table for it just to disappear and similarly on other content options.
Hi Linda,
I am sorry you're still experiencing the issue. It is odd that the issue occurs at specific times of the day. Are you using a company-issued device? If you are, can you try using a personal device?
