Forum Discussion

valentinatod405's avatar
valentinatod405
Community Member
2 years ago

Rise lost when sending a copy?

Hi everyone,

I'd like to know if anyone has ever experienced a Rise getting lost went sent. I'm sending some Rises to another author, and I have been told some Rises have never been received.

Unfortunately I have no way to verify as I don't have access to this other author's account and Rise 360 doesn't provide a list of emails the Rise has been shared with (--> which by they way would be extremely useful!!)

Does this problem sound familiar to anyone? 

Thank you so much!

Valentina

Rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Valentina,

    Thanks for reaching out!

    We aren't seeing this issue happening to other Rise 360 users. Does resending the course a second time help? Or does the course never reach the intended recipient regardless of how many times the course is sent? 

    If the issue is still happening, please open a case with our support team here so we can take a closer look at what's happening.

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