Forum Discussion
SL 360 Closed Captioning Bug - disappearing CC
On several of our recent projects, all of which are on current version of SL 360, there is a bug in the CC. The CC is added, time-edited, and saved. Going back into "Edit Closed Captions" reveals that CC bubbles are randomly empty. In two projects with hundreds of CC bubbles there were 30+ empty bubbles. All in the correct position, but empty.
28 Replies
Hi there, Anh. Appreciate you confirming those details!
Like my teammate, Leslie, I'm not finding reports where we have logged this oddity as a bug yet. Considering you ran into the same behavior as Jon, we'll need to investigate this further.
Could you share one of the troublesome .story files with us via this link so we can have a close look? If this is a bug we can recreate, we'll get it reported right away so we can begin looking at next steps. Looking forward to helping!
I'll just add that while I haven't had time to work with Articulate tech support to find the bug, this is an ongoing issue for me.
Disappearing CC. The bubbles right where you left them, just empty. Not using "undo" while keying in the CC.
Hi there, Jon. If you can record a Peek of this behavior happening, that will help us to try and reproduce on our end. We haven't had other reports of this happening, at this point. Joshua will be happy to work with you when you're able!
Hi there,
I'm currently facing an issue related to the Caption button. The base layer of my activity doesn't have the audio but slide layers do have. Caption button isn't appearing in the slide layers also. This issue is coming since i have updated the latest version of storyline 360(v22). This issue was not there in update v21. Help me out. I've to deliver the course to the client ASAP.
Regards,
Ritesh Ojha
Hi Ritesh,
I'm really sorry you ran into that problem! We're seeing an issue in Storyline 360 Update 22 where closed captions won't appear if the audio or video is on a slide layer.
Until we get this sorted out, you can try rolling back to Update 21 -- here's how.
I apologize for the trouble this caused you. As soon as we get this fixed, we'll let you know!
Hi all,
I wanted to share a quick note about today's update to Storyline 360, build 3.23.17480.0. It fixed an issue a few of you were running into where in some cases, closed captions were missing when audio or video was on a layer.
Let us know if you run into any trouble with that update!
The bug with the CC caption is still present. The CC button is missing in the player when we resume the course (always resume option checked).
Here is an example of the same issue happening to me.
Hello Chris!
Wow, thank you for bringing this to our attention! Sorry for the hassle! Here are three questions to get us started troubleshooting:
- Which version of Storyline are you using? Are you on the newest update? We are currently on Update 33 (Build 3.33.20697.0).
- Is this occurring in every project or just this one?
- Have you tried to copy and paste the text from another document like Word, Google Docs, etc?
If you can share your file with us that would be helpful too! You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.
The bug with the CC caption is still present. The CC button is missing in the player when we resume the course (always resume option checked).
Sorry to hear about it Chris, this does still happen to me on occasion, but not very frequently (I hope - I don't know that I am always catching it, because I've worked on a high volume of eLearning in the past year).
Edit: After watching your vid I can see that you are using a similar method to me and the other users at my company: copy the text to notepad to remove formatting, copy from there to SL CC. In theory, that text copied from Notepad should not have formatting and should not cause issues. How strange. I hope they can figure this out for us.
Hi all!
We aren't seeing this bug where the undo button isn't working with closed captions, specifically in Storyline 360 (Build 3.49.24347.0). If you're still running into this snag, make sure you're using the latest version of Storyline 360.
If you have any questions, don't hesitate to reach out to us in this discussion or in a support case.
The bug with the CC caption is still present. The CC button is missing in the player when we resume the course (always resume option checked).
Hi ragesh! I apologize for the issues you are having with closed captions.
I noticed you opened a support case with us, so you are in good hands. If you have any additional questions though, please don't hesitate to reach out in the case.
Hi there, having this issue. I also cannot upload my project, but I can upload one of my .vtt files. I created the CC from the TTS feature and then, since the voices are very robotic, created the speech in Natural Reader and imported the audio. Each slide was done the same way.
I will just randomly lose CC (and the CC button and then they'll start displaying again). When you edit the captions, they are exactly as they should be. At first I thought it was the same slides where the CC disappeared each time, but I just republished and I had a feedback note I made for myself to extend the CC, which I had done. Now the CC doesn't show at all for that slide
I'm using Storyline 360 V3.67.28569.0
Hi Kari,
Sorry to hear that you ran into this issue. Since this post involves a bug that we are still currently tracking, I opened a case on your behalf so our support team can confirm if you are affected by the known issue. Someone from our team will be in touch shortly!
