Forum Discussion
SL 360 updates problem - running round in circles!
Hi, I am trying to update storyline 360. I am using Chrome latest browser. (Note: I have, during this circular trip detailed below, closed browser, emptied caches, signed out of 360, even shut down computer, signed out of internet and started again. I also tried signing into Articulate before I tried to update - but it is the same circular pathway steps 1-5 that I am asked to repeat ad nauseum.
1. I open app
2. I am redirected to browser to sign in
3. I sign-in
4. I am signed in, I see the Welcome... and my initials top right and can access my account
5. A pop appears with a message to sign-in
5. Repeat 1-5 ad nauseum and end up where I started back at the beginning - not able to update the app.
Thank you for any advice to resolve this.
p.s. I tried sending a support ticket and this appeared - "The page you are looking for can't be found" when I clicked submit.
Hi Ange CM,
Thanks for reaching out!
I'm sorry to hear that you're experiencing an issue while trying to update Storyline 360. I understand how frustrating this may be. I went ahead and opened a support case on your behalf so we can investigate what's going on. You should hear from our team soon via email.
I also wanted to include the link you can use to submit a support case, here. If this doesn't work for you, we can tackle this issue in your open case as well!
Thank you Kelly, I did try sending a support ticket but when I clicked submit an error message appeared "page cannot be found". Please see png in message above. Thank you.
send your support ticket direct to
this always works fine for me when the web form is not working
Good to know. Thank you.
Hi Ange CM,
It looks like Kelly opened a case on your behalf! If you haven't heard anything from our support engineers yet, I'm sure it will be soon.
Thanks for letting us know!
