Forum Discussion
Slide not advancing, loading symbol just keeps spinning
Hello,
I've read several other discussions of this happening and I am encountering this problem. Slide 1.35 plays correctly, but then the loading icon pops up and the entire story freezes on the transition to slide 1.36. It worked correctly a few days ago, but now the preview and publish both freeze in that spot. I deleted the prior text box and rebuilt it, rebuilt the triggers, removed each image and then restored it but nothing seems to work. One thing I noticed is the trigger keeps defaulting to a Slide Trigger instead of Player Trigger. I changed the Slide Property to have the slide advance automatically instead of on User Click, but it still won't advance.
I also cannot jump past this slide to see if the remaining slides are working correctly.
Thank you,
Chad Wonderly
Hi Becky,
Thanks for reaching out and letting us know what you are running into with your published course. Is this happening on a first attempt or during a retry of the quiz?
You're using Storyline 3, correct?
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi Becky, I am having the same issue as noted above, can I please send you my course as well? My client wants me to deliver this training tomorrow, so I am under the gun here.
Hi Try It Now,
You are welcome to work directly with our support team. Please share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi, i'm also getting this issue, seems to be happening now on a couple of our courses since FLASH stopped being available. The course have been completed fine 100's of times, so its something new, can you help!?
Thanks for reaching out, Kevin!
We're happy to help troubleshoot this snag. It would be helpful if our support engineers could take a look at one of the troublesome files. Could I have you connect with us in a case here so we can take a closer look? We'll reach out shortly after testing your file!
Thanks Becca, i've raised a case just now.
