Storyline 360 audio not playing when published

I'm having the same problem. I upgraded a file originally created in SL2 to SL360. The audio plays when I view it in Review and in preview mode, but not when I publish to Web and view on Chrome. I published to my hard drive and my USB.  I'm also operating on the latest versions of SL360 and Chrome. 

I've attached the SL2 backup and the upgraded file. 

Amanda - thanks for confirming that your output works in the web environment!  We'll update this discussion if the issue with local playback in Chrome is addressed.

Debra - To use Tempshare, you have to include Flash in your output.  Can you check and see if HTML5 only was selected, perhaps?  Also you mentioned that you tried both IE and Chrome.  Is that when still viewing the published output locally?  This article goes into detail about publishing and sharing your project.  It has some great methods of testing your content.  Let me know if your content is also failing in the web environment, or in Articulate Review, for example.

If you can share you .story file, I'm happy to have a closer look!

Hey everybody. I'm excited to let you know that we just released update 17 for Storyline 360! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where in HTML5, the audio on the first slide was not playing when viewed locally on Google Chrome Version 66.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!

Still getting this issue in SL360 ver. 3.18.16333.0.

No audio will play except for certain slides when I publish. Getting the same issue that Victoria Victor had from first page here. You'll notice image attached that some audio files are 1KB and some are larger. There appears to be an issue creating these audio files. 

Not sure if it's connected but the 3 audio files shown here were slides I previewed inside of SL360. I will see if previewing all of these slides will fixed the publishing audio issue.

Oookkk so it's fixed now but I couldn't tell you how.

Basically I was wondering if it was a server/network issue. Where I work we use a network drive on a local server room. So I copied the SL360 file to my desktop and published locally there. All the audio files were larger than 1KB now and played just fine. When publishing the version on the network drive, all audio files published fine all of a sudden as well. 

Wish I could help more on how it's fixed but glad it's working now. I'll have some of my folks here try to publish as well and see if they get the same fixed results. If I find anything else I'll post it here.

**Edit** So I had my colleague try to publish it out and the audio 1KB issue came back. She has SL360 ver. 3.17.16188.0. When I published my version out, it fixed the audio issue again. So may be a version issue? Strange thing is she cannot upgrade her SL360 software so may be stuck until she can upgrade. 

**Edit 2** So went to publish out a LMS SCORM package and found the issue resurfaced again! All the audio turned back to 1KB. However, I was able to fix it again by previewing the whole course in SL360 then publishing. I tested this same fix with another colleague with no fix and then new fix and got the same results. So maybe not a SL360 ver. issue but a necessary preview process before publishing? Again, this works for me at least for the time being.

Hi Wesley,

Working off a network/shared drive is always a potential for some odd behavior and could ultimately lead to corruption - so you'll want to work from your local drive if possible! 

As far as the various versions, do you know what version of Storyline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline". That would help and if it's an issue only in the latest version your colleague is using we can test a bit further and report to our team as a possible bug if needed.

Hi everyone, 

I'm still experiencing this issue using SL360 v 3.20.16814.0.

When publishing the Storyline file to the LMS there is no sound. The sound works in preview mode and it also works when I publish to Articulate Review (viewing it in Chrome).

Thanks, 

Andy 

Hi Andy,

Thanks for letting us know all of the environments you tested in. What LMS are you using? Also, when you test the content in the LMS, do you see a "Play" button before the first slide, or does the audio not play at all?

I am having the same issue. When I preview my course I hear the audio but when I publish the audio does not play. I was able to get it to play if I click restart in the navigation bar. I wonder what is happening?  My browser is Chrome

Hi Mike,

Are you also using Storyline 360? Have you confirmed that you're using the latest build, Storyline 360, build 3.20.16814.0? I'd also like to know more about what Chrome version you're using (the latest is ver. 70) and where you've uploaded the course to test it. If you're able to share your .story file here I'm also happy to test it out!