Forum Discussion
Storyline 360 Won't Publish to Word
Hello all. Whenever I attempt to publish to Word, it appears as if everything is successful, but when I select "View Document", nothing happens. If I open the publish folder, it's empty. The file name isn't too long, I work locally and publish to my desktop. I'm running the latest version of Storyline 360 (v.3.44.23192.0) and Microsoft Word 2016. Before today I was always able to publish to Word without any issues (last successful publish was approx. 3 weeks ago). I've even tried opening and republishing older courses that successfully published to Word in the past, but now they won't publish to Word either. Any assistance is greatly appreciated. As a side note, at least one other co-worker of mine is having the exact same issue. Thanks.
Hi everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 74, we've included important fixes and new features.
One of the fixes we've included is:
Storyline 360 could crash when adding conditions to triggers or publishing to Word.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you have questions!
Is there an alternative for printing a hard copy of the course if your company does not use Microsoft products?
Thank you!
Hi Allison,
Thanks for reaching out about this! Currently, there isn't a way to print or publish a course without using Microsoft products in Storyline 360 without using JavaScript. Here is a post from one of our community members on how to add print to your course.
I hope this helps!
Thank you
This is the exact problem (not publishing a word document of my course) I am having. I just installed the Storyline 360 but I was having this same problem with my Storyline 3.
Hi, Joanna!
I see you connected with my teammate, Mcgem, and it looks like you found a solution. If you need further assistance, please let us know!
I just met this issue today and it happened to a specific file. I solved it by rename the title as a single letter and changed the publish path just under C drive. (My original title has no line brakes)
Only change the title name or change the publish path neither works.For reference to those who have this issue.
Same issue for me. The suggested solution did not solve my problem on any of the files I am working on.
Hi, Maggie!
Thanks for sharing your findings with the group.
Hi Rob,
I'm sorry to hear that you're experiencing this issue too! I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.
Hi everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 74, we've included important fixes and new features.
One of the fixes we've included is:
Storyline 360 could crash when adding conditions to triggers or publishing to Word.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you have questions!
