Storyline crashes on preview or publish

Yikes! That's definitely not supposed to happen, so let's see if we can straighten this out. Since you said that this happens only with a certain file, we can assume it's not an issue with your software but rather with the file itself. Would you mind sending your file to our support engineers here so we can test it? 

Alyssa,

What was the solution to this issue? I have the same problem - constant crashes on preview and publish. I read somewhere to try importing the file into a new SL. So, I will give that a try.

Sorry you're also at this roadblock, Monica. Happy to help!

Looking at Steve's case: My teammate, Miker, found a corrupt object on a slide that caused Storyline's crash. Do you experience this problem on a specific slide or with multiple ones?

Let us know how the importing process goes! If you're still stuck, we're ready to help! 

Katie, 

Thanks for the suggestions. I imported the SL file into a new SL file. I have four scenes and less than 20 slides. I was able to preview the first scene. Upon attempting to preview the second scene, SL crashed. I'm going to attempt to preview each slide in that scene, to determine if I can isolate the problematic slide. Hopefully, it won't be too painstaking and I can recreate the slide that is "giving me the blues" :-). Thanks again!

Thanks for the update, Monica!

It sounds like there's a corrupt object in the second scene. You can identify it by deleting objects one by one until you find the culprit.

It can be a laborious process – especially when there are a lot of slides – so don't hesitate to reach out to us for help! With your permission, we'll help you troubleshoot your .story file and will delete it once we nail down that culprit. 

Excellent detective work, Monica! 👏

If we can be of any other help, please don't hesitate to reach out!

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>auth0|5c7f96bdc5df09359d5eaac2</UserId>
<HardwareId>WF38U-AUGQJ-TJ667-139RP-3TVVU</HardwareId>
<Message>Specified argument was out of the range of valid values.
Parameter name: direction</Message>
<StackTrace> at PointF s.e(IAnimatable A_0, Direction A_1, bool A_2, int A_3)
at bwVarPoint s.g(IAnimatable A_0, Direction A_1, bool A_2, int A_3)
at bwVarPoint af.e(IAnimatable A_0)
at bwPositionSegment af.g(IAnimatable A_0)
at bwPositionSegment af.h(IAnimatable A_0, Direction A_1)
at bwTweenPosition af.u(IAnimatable A_0)
at bwAnimation af.s(IAnimatable A_0)
at void u.Animate(IAnimatable animatable)
at string Articulate.Design.Animations.ShapeAnimations.a(bwStageObject A_0, string A_1, Nullable&lt;TimeSpan&gt; A_2)
at void Articulate.Design.Shape.ai(bwStageObject A_0)
at void Articulate.Design.Shape.Articulate.Player.IPlayerShape.AddAnimations(IPlayerService service, bwStageObject stageObj)
at void Articulate.Player.PlayerContentPublisher.a(IEnumerable&lt;IPlayerShape&gt; A_0, bwSlideBase A_1)
at bwSlide Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)
at void Articulate.Player.PlayerContentPublisher.CreateBridgewaterSlide(PlayerWriterSettings settings, IPlayerSlide slide, bwISlideContainer sceneobj)
at bool Articulate.Player.PlayerContentPublisher.CreateContentScenes(PlayerWriterSettings settings, IPlayerContentProvider contentProvider)
at bwContent Articulate.Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at void nr.n()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.a(object A_0)</StackTrace>
</ErrorReport>

Even after importing to different SL files, this still comes up. This seems like a commonly occuring problem.

Hi there! I don't mean to revive an old thread, but I'm running into a very similar issue here with a project that I've imported from PowerPoint.

The peculiar thing is that I don't get a crash report at all - the program simply vanishes/closes out when I try to preview a slide.

I had this same thing happen and to make an extremely long story short, I was able to narrow it down to bullets. I found after removing a certain bullet type and doing another, it completely resolved this issue. 

Just thought I'd share in case someone needed something else to try!

Sorry to dig up this case again - but just wanted to share with all the other e-learning heroes of my experience with an error when trying to publish my .story file. I've been on Google for the last 2 hours trying to figure out what went wrong on my own as the Live Chat feature is only available Mon - Fri and I wasn't able to create a support ticket because there was an error trying to upload the .story file. 

- So I came across multiple threads with people facing the same issue, so I did try various methods from saving the file locally to renaming the files etc.

- I opened a new Storyline file, and imported scene by scene and tried to click on Publish until I was able encounter the same error.

- What i did next was to import the scene slide by slide until I hit the same error message again and relooked at what was wrong with the slide.

- I found out that a navigation button was the one causing the issue. I deleted it, created it again and was able to publish the file with no issues.

Although it is a tedious process especially if you are working with hundreds of slides, this is the only troubleshooting method that works for me - especially on a weekend.

Hope this helps someone out there who is facing the same issue too.