Hello Danielle,
Happy to help! I reviewed your support case and confirmed that my colleague Dexter responded via email last June 18. He used your correct email address. I'm pasting his email below for your reference:
From: Articulate Support [articulate.support@articulate.com]
Sent: 6/18/2024, 6:37 PM
To: ****
Subject: RE: Your Articulate Case # 00870967
Hi Danielle,
Thanks for contacting Articulate Support!
I understand you'd like to be able to embed your Storyline course into Canvas.
May I know how you're embedding the course? Do you publish it for web distribution, upload it to a web server and embed it to Canvas?
Also, may I know if you're using Canvas as an LMS to track your learner's progress or do you not need to track anything on your course?
Looking forward to hearing back.
Dexter Sadang
Customer Support Engineer
Kindly check your spam/junk folder for Dexter's email. If it's not there, you may need to check with your IT department to be sure that emails from us aren't blocked by adding the @articulate.com domain to an approved senders list or a company allowlist.
I informed Dexter that you were not able to receive his email response. Let me know if you're still unable to receive emails from us. In the meantime, for your support case to progress, you can send an email response to support@articulate.com and mention Case #00870967 so we can link your email to the support case.