Hello, I have published a small (8 minute) Storyline file as a video and when I open the folder with the published file it won't play. It appears to publish properly so I am wondering if there are added steps needed to convert a Storyline file to a video beyond publishing as video?
Hi Deb,
Thanks for reaching out! When you publish to video, the folder should lead you to an .mp4 file. When you double-click that, your video player will open automatically.
Is the video player opening as expected, but nothing is playing? Or is nothing happening when double-clicking on the .mp4?
Our support team can also take a look at your published output and lend a hand! Feel free to connect with them using the link below.
Thanks for your help Ren. The file opens as expected but wont play so I have submitted the file to the support team. Appreciate the quick follow up!
Thanks, Deb. If you could share your case number, we'd be happy to follow along.
Hi Leslie, when I submitted my case I did not notice a case number, and haven't received an email confirmation yet. As soon as I see that I will update this post.
Oh no, Deb. I fear that your case submission may not have been successful based on the amount of time passed. I've opened one on your behalf and sent you a direct upload link to share your file.
