Storyline-stuck spinning when user clicks "submit"

Hi Stephanie,

Welcome to the E-Learning Heroes community!

I'm sorry to hear that you're still experiencing this issue, and you're correct about submitting a ticket! Sharing your file with our Support Engineers will help them investigate what's going on. You can submit a support case, here.

Additionally, I see you mentioned in your first post that you weren't sure if the issue was specific to your LMS or project file. One way you can test is by using SCORM Cloud.

• If the course works correctly in SCORM cloud, then I suggest that you reach out to your LMS provider to troubleshoot the issue. They'll know how best to help with LMS-specific problems.
• If it doesn’t work in SCORM cloud, that indicates the issue lies within your project. The next step would be to reach out to us in a support case.

Here's an article that you may find helpful if you run into a similar issue again:

• How to Troubleshoot Your LMS with SCORM Cloud

Hi Laura,

Thanks for reaching out!

Try recreating the Results Slide of your course to see if this helps. You can test your course using the default Result Slide (without any formatting or additional objects added to it) to see if this will load. If it does, something in your original Result Slide may have encountered data corruption, in which case, we recommend opening a support case here so we can take a closer look. 

I have this problem right now. Were you able to figure out the problem, Laura? I'm using 3 question banks in my quiz and sending results for 40 random questions out of those banks. I'm not sure if it's my file, the LMS, the number of questions in the test or what.

I'm going to try the results slide suggestion and go from there, I guess.

I was able to create a new file using another file that had a question bank that worked correctly in my LMS and the new file now works fine. I appreciate the guidance and support.