Text Entry on Ipad

Thanks for letting me know. Would you be able to share your .story file for me to take a look (just let me know the slide number)? Even a sample file with the slide would be helpful. Thanks :)

Here you have!

Thanks for sharing your file for me to take a look.

Perhaps I'm not understanding what issue you are experiencing. I published your course, which you can find here, and it seems to be working as expected:

Hello

This post i maybe a little bit dated but i have always the same bug with ios
You can take a look a this example:
https://www.atdesign.be/elearning/test5/story_html5.html

When you test on ipad or iphone, when you click on the third textfiled, keyboard appaears and disparreas immédiately
The olnly way to fill in correctly the form is to begin with the first filed and then use arrows to go down in other field

Is there a way to avoid that bug?

Thanks

Hi Alexis!

Thanks for sharing the link to your test slide. I tested on an iPad and an iPhone, both with iOS 12. Here's a quick summary of what I saw.

• iPad iOS 12 (screen recording here): I was able to tap in any text entry field and type a response without the keyboard disappearing. 
• iPhone iOS 12 (screen recording here): I did see an issue when tapping inside the text entry fields. As you can see in that screen recording, the keyboard would disappear, and the cursor would immediately jump to the next field.

Our team is looking into this issue on iPhones, and I'll keep you up-to-date on our progress.

Since you're also seeing the problem on your iPad, what iOS are you using? Also, what version and update of Storyline did you use to publish the slide?

Hello Alyssa,

Thanks for your quick answer ;-) I appreciate that.

I' m on iOs 12 on ipad and iphone (12.0 on pad et 12.0.1 on iphone)
Latest version of storyline 360 (3.20.16814.0)

Your test on ipad is ok but try this in landscape mode > click in the third field and you will see the keyboard appaears and disappears... very blocking

Thanks for your feedback

You're right, Alexis! I did see the issue when I tested in Landscape mode. Here's a screen recording. 

I'll be sure to share this with my team, as it seems to be affecting iPhones and iPads in landscape mode. 

Hello,

There is a new relaese of 360 but no update about ipad bug.

Have you some news to fix that?

Thanks

Hi, Alexis. Thanks for checking in!

Our team is hard at work on a fix, and are treating it as a priority. Right now the timeline for this solution is a moving target, as the team will be continuously testing to ensure it works as it should.

You're in the right place, and we'll share all the updates with you as soon as we can. Scout's honor!

Hello Alexis!

I'm happy to report that we released Update 22 to Storyline 360 today, which includes:

Fixed: On mobile devices, the on-screen keyboard wouldn't always appear when tapping a text-entry field. In some cases, the keyboard would appear briefly, then disappear.

You can check out all the details on the latest release right here.

If you need instructions on updating, click here.