Forum Discussion
Unable to connect. Check your internet connection and try again.
I am suddenly receiving the error "Unable to connect. Check your internet connection and try again." when using the Text-to-Speech. I have internet connection not sure what the issue is
45 Replies
So far so good today. Thank you!
Thanks for sharing the update, Donna. That is fantastic news!
Started out with one error this morning but tried again quickly and it's been working well ever since. I've done at least ten text-to-speech requests, and all are working. Thanks for whatever you did!
Happening again today again!
Hi ChrisannaPaxton,
I see you've connected with my teammate, John Carlo, in a support case. That was a great call!
We can continue troubleshooting there to keep all information in one place.
I am having this same issue as we speak
Yep, me, too. Plus, the launcher won't allow me to open SL.
Hi RussStill!
Sorry to hear the desktop applications are absent from the Articulate 360 launcher!
I noticed that you've opened a support case being handled by my teammate, Luiza. It looks like she replied to your e-mail sharing insight into this behavior. We can continue the conversation there to keep all information in one place.
Greetings, Steve. Yes, I received a detailed resolution to the problem this morning.
12/31/2024 - I'm experiencing this same error today. I've checked my internet connection, restarted my computer, etc. Please help!
Hi, TammieBailey!
I see you've submitted a support case with our team. They'll be in touch shortly! In the meantime, you can try logging out of Articulate 360 and logging back in. This seems to have worked for other users.
Hi KellyAuner,
Thank you for the tip. I tried those steps and it is still not working. I'm now experiencing another issue. I'm not able to publish to Review360. It did create a 'report' when it did not publish but did not give me any tips on what to try. Will someone look into that with the report that was sent, or should I open a ticket for that issue as well?
I am having this issue non stop for the last three days.
Hi BrianDunk,
I'm sorry to hear you've hit this snag as well!
If you've tried logging out and back in without success, I'd like to connect you with one of our Support Engineers. You can submit a support case here, or let me know if you're having trouble, and I'll be happy to open a case for you.
Hi EricSantos ! I am having this issue NON-STOP today. I can't work on my project! When should this be fixed, please?
HI GuilhermeTeixei,
I'm sorry to hear you're running into this issue as well!
Have you tried logging out and back in? It would be helpful to know if you're experiencing the same error message or if something different is showing up on your end. As my colleagues have mentioned, we'd be happy to have you submit a support case to take a closer look or I can open one on your behalf.
I don't see how that would help, but I will try. I also noticed today that my desktop apps are no longer listed on the Articulate 360 app.
Try logging out from the app (not the website), then log back in again.
My Storyline is also absent from Articulate 360 launcher. How do you log out from Storyline? There isn't a place to log out like there is using the launcher.
Open Storyline 360, go to File > Exit Storyline.
From the Articulate 360 Desktop app, click on the profile drop-down (top-right corner) > Sign out.
